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The Connected Car – Finally Coming True?
How OEMs Overcome Startup Hurdles and Achieve Competitive Advantage
The vision of the “connected car” or more general “connected vehicle” has been around for some time without significant impact in the industry. [...]
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China’s Automotive Market
A Bumpy Ride Ahead? – How automotive OEMs can plan for a smoother journey
China has become one of the most important markets in the world for the automotive industry. Multinational companies have identified significant business opportunities but are they fully aware of the challenges and risks associated with the Chinese market? [...]
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Captive Auto Insurances
An Untapped Downstream Profit Potential for Car Manufacturers
Parts and service remain the largest profit generators for car manufacturers. This substantial high margin business has attracted independent low cost repair shop networks, which have increasingly become preferred supplier to car insurers who are striving to keep costs at bay. Most automotive OEMs have started to counter this business drainage by pushing their own label insurance products into the market – however, the results so far leave room for improvement. [...]
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Strategic Options in the Fleet Service Market
Confronting Risk and Seizing Opportunity in an Evolving Market
Business customers account for almost 50 per cent of the passenger car fleet in Europe, but after sales service to this customer group is generally neglected by the major market players. However, declining residual values and the need for cost savings are reshaping the whole after-sales business. In this article, we highlight the emerging opportunity in fleet service and identify the key questions each player will need to address in order to tap this market’s potential. [...]
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Winning on the E-mobility Playing Field
How to avoid a "red" business case for "green" vehicles
In the middle of the current automotive crisis, everyone seems to be electrified. Most OEMs are investing significantly in developing e-technology and governments across the globe are rolling out plans to subsidise e-mobility. At the same time, the development of adequate business models is receiving little attention. As OEMs, utilities, infrastructure, leasing companies and service providers compete for the mobility budgets of the consumers, they all face a key question – which business models are viable on this new e-mobility playing field? [...]
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Driving After Sales excellence
How to grow profit & market share through high-performance After-Sales?
In the current automotive market environment, the after-sales sector represents one of the few remaining opportunities to generate substantial operating profits. However, this remaining stronghold of profitability is already under increased competitive threat. How should an after-sales company know where to focus? [...]
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Automotive After-Sales 2015
Are you ready for the battle?
Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after-sales market is putting OEMs’ market share at risk. In a comprehensive study on the future after sales markets, Arthur D. Little has identified relevant trends. [...]
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Winning the Retail Game
Dealer performance as a success factor
With cut-throat competition characterising stagnant automotive retail markets, high-performing dealer networks are becoming essential to OEMs' market success. Although automotive manufacturers invest heavily in developing and training their retail partners, many programmes do not generate the expected results. [...]
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Meeting the automotive CO2 challenge
Global cities as pacemakers of regulation
The CO2 debate is changing the automotive landscape. Changes in buying criteria and their impact on automotive sales could become a real challenge for automotive OEMs in the short term. While discussion tends to focus on national regulatory developments, we believe that the large global cities will be the real pacemakers of regulation in the short term. [...]
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