Automotive, Manufacturing October 2017

Retail network – Radical changes ahead

Dealers’ future business models need to evolve towards a mobility-solutions hub

Retail network – Radical changes ahead

Retail network – Radical changes ahead

Technological disruptions and new client needs are causing the automotive industry to evolve toward a model based on mobility services. Mobility on demand will become its greatest component, which will require transitioning from a product model to a service model. Therefore, dealers will need to develop new competencies and capabilities aligned with:

i. a service-centric model,
ii smart fleet management,
iii new sources of profitability and
iv. reinforcing customer relationship management and customer experience capabilities.

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