Standardizing labeling operations
A global pharmaceutical company was looking to standardize and harmonize global labeling operations following a recent merger.
The two legacy organizations had very different operating models with different cultures and corporate structures, and activities managed at the country level were not integrated or transparent to corporate headquarters. In a regulatory environment that is undergoing significant change this increased the risk of non-compliance. Additionally, as processes and systems were not integrated at a global level there were significant operational inefficiencies.
The company wanted to create agile operations at a global level that could accommodate fluctuations in workload, improve quality and respond more effectively to the changing regulatory environment.
Collaborative change management
Arthur D. Little worked in collaboration with senior leadership and the client team to re-design workflows, migrate data held in legacy systems and run workshops to educate and train staff on new ways of working.
Creating an integrated labeling function
The project enabled robust and standardized processes to be deployed with the integrated labeling function. It further supported stakeholder management across the labeling organization, while ensuring a consistent and structured approach for establishing new workflows and systems were established and at an operational level.