Process re-engineering of two large scientific institutes
Public services

The secretary-general of the department of public health and safety of the food chain and environment asked Arthur D. Little to redesign the processes of two scientific institutes in the public domain


Challenge

The client required in-depth, multi-year assistance to rethink, redraw and implement the processes of the two institutes.

Approach

Business-process redesign methodology to analyze the situation and define the new processes

Value

We redrew core and support processes and implemented them through various change initiatives.