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Strategic Management of Technology: Thirteen Common Pitfalls

In recent years, Arthur D. Little has been applying its Third Generation R&D principles to a wide variety of technology management assignments. Many of our clients are process and/or production companies (e.g., major oil companies, chemical manufacturers, and pulp and paper producers) that...
Strategy, Technology & innovation management, Information management

Technology's Proliferating Role in Creating Customer

One of the toughest challenges companies face is identifying and successfully commercialising valuable new products and services for existing and target customers. Many leading companies are addressing this challenge by deploying technologies across – and beyond – their organisations that allow...
Consumer goods & retail, Strategy, Information management

How Product Companies Are Competing Through Services

Pick a few leading industrial companies. Now close your eyes and try to visualize their operations. What images come to mind? Very likely you envisioned gleaming R&D laboratories and bustling factories fed by smoothly running supply chains – in short, well–oiled industrial machines geared to...
Strategy, Operations management

Sustainable Development: A Path for Getting Closer to

Long–term, profitable growth is becoming increasingly difficult to create. Products that once occupied secure niches are becoming commoditized. Brands in areas as disparate as automobiles and electronics are losing their power to retain customers. Manufacturers are losing control over suppliers and...
Strategy, Sustainability

The Art of Conversation: Dialogue Marketing and the

Think of the last time you needed to buy a new car or an expensive major appliance. If you relied on previous experience or suggestions from others, your task was easy. But if you weren't planning the purchase and needed a little convincing, or if you had no idea what you wanted to buy or from whom...
Consumer goods & retail, Strategy

Viewpoint On Transformation

On June 30 of this year, Arthur D. Little was honored to welcome Mobil Corporation Chairman and Chief Executive Officer Lou Noto to address some 300 senior members of the Arthur D. Little staff at our corporate leadership conference in Charleston, South Carolina. The theme of the meeting was ^...
Strategy

A Conversation Scott Aviation Makes a Case for Outsourcing

Scott Aviation is a leading U.S. supplier of protective respiratory devices and emergency oxygen equipment. Scott has recently experienced a significant turnaround in its performance, thanks to new product introductions. These new products were created both through internal efforts and through...
Healthcare & life sciences, Strategy

A Conversation Change and Learning at El Tiempo

Casa Editorial El Tiempo (CEET) is the largest publishing house in Colombia, with 1995 sales of $175 million and net profit the same year of 20 percent. The company currently owns the country's largest daily newspaper, El Tiempo, which has an average circulation of 254,000, as well as Portfolio, a...
Strategy

Applying Learning Organisation Concepts to Public

In an era of sweeping political and economic change, public institutions all over the world are feeling pressured to make their societies more open and competitive and, thus, to make themselves more responsive and efficient. In the United States, a Democratic president has proclaimed that "the era...
Strategy

Accelerating Shared Learning for Business Results

Sharing best practices around the world.. .moving from bureaucracy to entrepreneurial enterprise.. .gaining authentic commitment at all levels.. .repositioning global organizations.. .these are the critical challenges facing modern corporations. How do they meet them and come out ahead of the pack...
Strategy