Source: International Finance Magazine

The way customers interact with banks and insurance companies has changed: according to Eurostat and The Financial Brand, as much as 40% of banking customers in the EU are active online banking users. That number rises to 61% in the US. We expect this number to rise to 83%-89% in the EU by 2020. In this article Alejandro Gonzalez and Pedro Fernández of Arthur D. Little, discuss how financial institutions can develop digital strategies as bricks and mortar become obsolete.