The High Performance Business: Accelerating Performance Improvement
Issue 1, 1992

Wouldn't you like your business to have:95 percent of its customers say they are highly satisfied with the products and services it provides?Its employees say that it's one of the best companies in the world to work for? Its growth rate exceed the average for its industry?Its return on equity in the top five percent of companies in its industry?And, on each of these dimensions, wouldn't you like your company's performance to keep improving at such a pace that the competition can't keep up?