High Performance in Truck Manufacturing: The TELCO Story
Issue 1, 1992

The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D. Little, holds that the most successful businesses manage to satisfy customers, employees, and owners while focusing on processes, resources, and organisation. Only by addressing all six elements can a firm achieve its true potential. In some cases - such as TELCO's - the results can be nothing short of dazzling.