Just a few years ago, mobile network operators dominated their industry. The mobile phone ecosystem was in effect closed, and the network operators controlled not only the networks but also the services and the technology. Today they risk becoming mere "bit-pipe" providers.
The rise of emerging markets in the coming decades will have huge implications for companies. Any multinational company that aims to be a global leader must know how to capture a significant share of the largest customer segment in countries such as China, India, Russia and Brazil.
It is becoming ever more crucial for companies not only to keep customers happy, but to keep the right customers happy. But how can they measure the value of customers through the whole customer life-cycle? In this article, the authors explain the methodology developed by Arthur D.
In recent years, open innovation has become one of the most powerful tools in helping business and governments foster and stimulate regional economies. Arthur D. Little has carried out a global study to find out what a number of regions have done.