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Product and Technology Management: Learning to Juggle in...

The leading–edge R...

Viewpoint Hitchhiking on the Information Superhighway

There is some uncertainty about who first coined the phrase, "the information superhighway." U.S. Vice President Al Gore takes credit for coming up with this felicitous phrasemaking as early as 1978. In the car–crazy U.S. culture, the metaphor quickly occasioned a deluge of clever wordplay. Miles...

Best Practices and Beyond

Last spring Arthur D. Little convened six colloquia – stretching from northern California to southern Florida – to which we invited executives from some of the world's most innovative companies. It was an experiment in collaborative learning. We asked the executive participants, working with a team...

Failing to Change: The Plight of the Japanese Computer...

Japanese companies are still suffering from low earnings and profits, legacies of the collapsed "bubble economy" of the late 1980s. Among the sufferers are the biggest electronics firms in the country: Fujitsu, Hitachi, Mitsubishi Electric, NEC, and Toshiba. Some industry observers believe that the...

Emerging Technologies: A Novel Approach to Envisioning...

Just beyond the typical business time horizon are significant new technologies that will change our lives. These emerging technologies, not yet fully realized and still outside the arena of competition, will create enormous opportunities – and huge threats. Each of these technologies tends to be 10...

Recreating the Argentine National Oil Company: A Paradigm...

As has been widely documented, Argentina is in the process of dramatic change from a centrally controlled economy with protected markets to a competitive economy with open markets. The pace of change and its evident success testifies to the leadership of President Carlos Menem, who took power in...

Integrated Product Definition: Using QFD for the Business...

Quality function deployment (QFD) techniques have long been recognized as a potentially invaluable tool in successful product development. QFD techniques provide a systematic methodology for translating market opportunities and customer needs into clear product specifications that engineers and...

Reengineering Revisited: Achieving Seamlessness

Some people assume that reported failures in business process redesign (BPR), also known as reengineering, sound its death knell. We see such predictions as grossly premature. BPR will be with us indefinitely, for the simple reason that BPR, done right, creates tremendous improvements in business...

The Chief Technology Officer as an Agent of Change

Peter Drucker wrote in one of his many insightful essays: "The source of wealth is knowledge. If we apply knowledge to tasks we already know how to do, we call it productivity. If we apply knowledge to tasks that are new and different, we call it innovation." He went on to say that "the two beacons...

Managing Transformational Change

The pace of change is faster than ever before – and accelerating. While new technologies transform the ways people work and the ways businesses operate, new markets, with enormous potential, are opening up in Asia, Eastern Europe, and Latin America. Unforeseen competition – from different countries...