Select your office

Listening to Customers

Our clients are keenly interested in learning how they can find out what their customers really want. They pose this question to us not so much in terms of product line extensions or incremental improvements, but in terms of really exciting new breakthrough products.

Rethinking the Organisational Architecture

Getting the organisation right is an issue likely to preoccupy executives throughout the 1990s. This is a difficult time to work in, manage, or change a corporation.

The Coming Revolution in Manufacturing

New manufacturing technologies - exemplified by responsive design, moldless forming, and prototype simulation - will revolutionize the ways products are manufactured and marketed, permitting and indeed requiring the substitution of know-how for capital.

Creating a Product Strategy

Surely every business has a product strategy - right? Wrong! A product strategy is much more than a list of specific product actions over time.

Trust and Cooperation: The Payoff from a Great Place to Work

When Robert McDermott took over as CEO of USAA, he inherited an underperforming auto and casualty insurer that satisfied none of its major stakeholders - customers, owners, or employees.

The Role of Government in Fostering Innovation

The powerful role traditionally played by governments in fostering private-sector innovation is now expanding, and savvy companies are taking full advantage of a wide range of governmental support, both traditional and new.

Lessons From Product Juggernauts

When the shouting is over, one fact is clear: what differentiates perennially great companies from others is the products they sell. Some companies generate a never-ending stream of products that are appealing to customers and profitable to produce.

Aligning People and Processes During Business-Focused...

British Petroleum Exploration (BPX) is the upstream exploration and production business of The BP Group p.l.c., the world's third-largest integrated oil company. Since 1990 BPX has been engaged in a process of fundamental change that has already yielded significant improvements in performance....

Getting a Return on Your Information Technology Investment

One of the most vexing challenges senior executives face is getting an attractive return on their information technology investments.

Viewpoint Full-Cost Accounting

When it comes to full-cost accounting, nobody has all the answers. Certainly we don't. We do know, however, that air, water, and land are not the "free goods" our society once believed them to be. They must be redefined as assets so that they can be appropriately and efficiently allocated.