Select your office

Trust and Cooperation: The Payoff from a Great Place to Work

When Robert McDermott took over as CEO of USAA, he inherited an underperforming auto and casualty insurer that satisfied none of its major stakeholders - customers, owners, or employees. Service was often shoddy, and the turnover rate among its largely female clerical staff was nearly 50 percent a...

The Role of Government in Fostering Innovation

The powerful role traditionally played by governments in fostering private-sector innovation is now expanding, and savvy companies are taking full advantage of a wide range of governmental support, both traditional and new.

Lessons From Product Juggernauts

When the shouting is over, one fact is clear: what differentiates perennially great companies from others is the products they sell. Some companies generate a never-ending stream of products that are appealing to customers and profitable to produce. Other companies achieve product innovation in...

Aligning People and Processes During Business-Focused...

British Petroleum Exploration (BPX) is the upstream exploration and production business of The BP Group p.l.c., the world's third-largest integrated oil company. Since 1990 BPX has been engaged in a process of fundamental change that has already yielded significant improvements in performance. For...

Getting a Return on Your Information Technology Investment

One of the most vexing challenges senior executives face is getting an attractive return on their information technology investments. They already recognize that information technology can fundamentally change their businesses - redefining their economic structures, product values, and customer/...

Viewpoint Full-Cost Accounting

When it comes to full-cost accounting, nobody has all the answers. Certainly we don't. We do know, however, that air, water, and land are not the "free goods" our society once believed them to be. They must be redefined as assets so that they can be appropriately and efficiently allocated. Ideally...

Removing Barriers to Change: The Unwritten Rules of the Game

In every realm of our lives, whether we're at work or play, there are Rules of the Game. And these rules always come in two forms – written rules and unwritten rules.

Strategic Technology Leveraging: Managing the Next...

As the costs and the risks of acquiring advanced technology have escalated, businesses have come under pressure to increase the value of their technology by accelerating the pace of its development and expanding its profitable application. This pressure is driving major changes in sourcing...

Finding Common Ground Through Alliances and Partnerships

Editor's note: Patrick Noonan is a conservationist, dedicated to preserving nature, protecting resources, and cleaning up pollution. Paul Chellgren is an industrialist, dedicated to using natural resources to make products that are useful to society, challenging nature, and creating goods and...

Core-Technology-Based Management: The Next Japanese...

Intensifying competition - driven in part by the worldwide economic slowdown - is forcing Japanese companies to abandon their "copycat" or "me-too" strategies and adopt new Western-style strategies based on proprietary technologies. In the past, Japanese competitive advantage arose from superb...