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Getting a Return on Your Information Technology Investment

One of the most vexing challenges senior executives face is getting an attractive return on their information technology investments. They already recognize that information technology can fundamentally change their businesses - redefining their economic structures, product values, and customer/...

Viewpoint Full-Cost Accounting

When it comes to full-cost accounting, nobody has all the answers. Certainly we don't. We do know, however, that air, water, and land are not the "free goods" our society once believed them to be. They must be redefined as assets so that they can be appropriately and efficiently allocated. Ideally...

Removing Barriers to Change: The Unwritten Rules of the Game

In every realm of our lives, whether we're at work or play, there are Rules of the Game. And these rules always come in two forms – written rules and unwritten rules.

Strategic Technology Leveraging: Managing the Next...

As the costs and the risks of acquiring advanced technology have escalated, businesses have come under pressure to increase the value of their technology by accelerating the pace of its development and expanding its profitable application. This pressure is driving major changes in sourcing...

Viewpoint Multimedia Technology: Social Issues and...

Within the next decade, many of us will be able to turn on our digital television sets and receive programming that is tailored to our individual interests - as well as interactive access to worldwide databases and communications. Maintenance technicians will be able to rotate a picture of a...

High Performance in Product Development: An Agenda for...

By now it is commonly recognized that creating a High Performance Business requires the commitment and active leadership of senior management. Part of that leadership consists of achieving concerted thrust, balance, and integration of the organisation's resources so that they align with its key...

Creating a High Performance Service Organisation: A Case...

In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organisational change is less obvious. A recent Arthur D....

High Performance in Truck Manufacturing: The TELCO Story

The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D. Little, holds that the most successful businesses manage to satisfy customers,...

The Lean Difference: Building a High Performance Enterprise

In 1979 I set out with a number of colleagues at MIT to understand why the best Japanese firms seemed to be so much better at making things. At the time, the favored theories were low factor costs ("they've got an undervalued currency and low wages"), Japan, Inc. ("they cheat"), and culture ("they...

Making Communication Work

Effective communication among individuals and groups is critical to the execution of complex business processes. It is the vehicle of leadership and vision, coordination and control, the transfer of knowledge, and the realization of creativity.