By the year 2000, ubiquitous wireless personal communications services will change the ways that individuals, businesses, and other institutions in North America and Europe manage their affairs. Already, people are becoming increasingly mobile in their personal and professional lives.
We have seen much evidence that the extensive delayering of organizations in recent years has left both CEOs and division managers in many companies confused about their roles. The CEO of an engineering conglomerate told us proudly that he had taken 15 to 20 staff out of each division office.
To do their jobs well, the CEO and management team of any organization must meet the needs of several important constituencies, including their customers, employees, owners, competitors, suppliers, and the community - each of which interacts uniquely with management.
Just as the abrupt end of the Cold War has created a "new world order" for statesmen to puzzle over, management leaders worldwide are facing the challenge of a new economic order. Incongruous as it may seem, the legendary Japanese management system appears ill-prepared to cope with this...