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Eastern Europe: The New Investment Frontier

Eastern European countries have strong industrial traditions, much like those of the West, but their economies have been severely distorted by the mismanagement of the now-discredited communist system. Therefore, investment opportunities in the region are often clouded by significant issues.

Viewpoint Evolving the Strategy at Ford

Of the more than 40 years I have spent with Ford Motor Company all over the world, the last 10 have been the most exciting. The decade of the 1980s brought a massive cultural change at Ford. Our quality strategy steadily evolved from an early emphasis on reducing "things gone wrong" to the...

The Vision of the Integrated Enterprise

The time is the mid-1990s. After a long business dinner with your field service managers, you are crawling down the interstate highway (traffic hasn't improved over the past five years!). Your car phone rings and its display shows that one of your company's most important customers in Japan is on...

How Japanese Multinationals Work So Well

The Japanese multinational gains its efficiency and effectiveness through a management system superbly well equipped to handle complex coordination. Where the manufacturing processes are complex, where customers are fickle, and where technical innovations are continuously changing, Japanese...

Viewpoint Continuous Renewal at Motorola

Few of the challenges of leadership are as pressing as the task of addressing ourselves to the renewal of the dynamic high-technology industries. This paper contains a potpourri of thoughts on this subject.

Managing Rapid Technological Development

The introduction of new technology into products is accelerating in industry after industry. Today, the pace at which companies introduce new technology has become a principal determinant of competitive success - or failure. Arthur D. Little has had extensive experience assisting organizations...

The Outlook for Central and Eastern Europe

In this fall of 1991, as the former constituents of the Soviet Union struggle to define new political identities and to avert economic disaster, it is worth considering the situations of some of the countries that emerged earlier from behind the Iron Curtain. Czechoslovakia, Poland, and Hungary...

Measuring the Payoff From Improved Customer Service

In recent years, we have often been approached by senior executives with questions along the following lines: "I hear all this hype about providing better customer service as part of my Total Quality Management program, and it sounds intriguing, but the thing is, how do I justify investing in it? I...

Third-Generation R&D Management

In the decades ahead, competition will grow increasingly international and will focus increasingly on technological strengths. Financial and physical resources, work skills, and technology are highly mobile. The firms that succeed in global competition will be those that employ technology to...

Europe 1992: Issues and Opportunities

During the whole postwar period, Western Europe has been moving in fits and starts toward more intimate forms of economic cohesion that transcend the traditional relationships between individual nation states. Some visionaries have even promulgated ideas of eventual political union.