Companies around the world are expanding their local R&D footprint in emerging markets in order to strengthen their market position, gain access to local resources and reduce costs. But this creates a need to orchestrate cooperation between these dispersed R&D centers.
As a practice, crowd innovation has been around for more than 200 years. But only in the digital age has it become the hot topic it is now. And it cannot be implemented with a “one size fits all” approach, but needs significant planning.
Creating and commercializing new ideas using inputs from multiple partners has been used for many years as the foundation for an “innovation ecosystem”. However, collaborating businesses often don’t realize the benefits they expect.
Innovation in regulated service industries with a legacy of state ownership, such as public transport, remains a major challenge in many countries. What are the pre-requisites for innovation and what can policymakers and companies do individually to overcome the barriers?
By 2015 experts predict that the volume of mobile payments will have reached $1 trillion. Global players of all sorts are getting ready to reap the benefits of this huge potential market. But companies wanting to enter need to address some critical issues. This article outlines the main topics...
Companies like Amazon and Google are setting the standards for customer service in the digital age. The question for any company entering this field is how to make the transition and give customers the kind of online experience they have come to expect from the digital customer service leaders...
When Arthur Dehon Little established the firm that was to bear his name, he laid the basis for the modern management consulting services industry. The industry has spawned numerous other firms since then. Our genealogy of our industry gives you the details.