“Make IT Faster, Better, Cheaper”
by Dr. Fabian Doemer, Martin Frank
October 2012
IT Industrialization as a Performance Booster

Against this background Arthur D. Little has developed an IT Industrialization Model that shows how levers such as standardization and automation can help achieve first class IT operations. With cost saving potentials of up to 30%, zero touch operations is the name of the game, referring to fully automated IT operations without any manual - and error-prone - intervention.