Rethinking Cost Efficiency
In Power and Gas Retail - A Step Change Requires a Systemic Approach

The increasingly competitive landscape in power and gas retail is driving utilities to improve efficiency through cost reduction. Most companies have implemented traditional cost-cutting programs. Although these are valid in some circumstances, many retailers are finding that results quickly follow the marginally diminishing curve. Our experience with some of the leading retailers suggests that other perspectives should be taken into account, exploring new opportunities to build sustainably competitive businesses.