1 min read • viewpoint

Stepping off the roller coaster - Net Emotions Score

By
DOWNLOAD
DATE

Contact

Pressure to cut costs and to achieve operational excellence often pushes financial services companies to adopt a stop-start approach to actions on client satisfaction. The Arthur D. Little "net emotions score" helps companies measure and increase the strength of their relationship with clients by aligning internal and external perceptions and comparing delivered quality with perceived quality.

Unlock a Powerful Difference