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Airport parking

How to maximize customer experience and value creation from airport parking activities

Setting the sceneOver the past few decades, airports have evolved from mere infrastructure providers to hubs of commercial activities. The continuous growth in passenger traffic and coverage of destinations, coming from the hub strategy of legacy airlines as well as from the rise of low-cost...
Travel & transportation

Setting objectives and measuring digitalization in Financial Serv

It’s time to re-examine the facts and adjust the course

Financial companies are investing in digitalization to improve operational costs and meet client expectations, but few can claim success. In this viewpoint we argue that a vast majority of companies seem to have started digitalizing themselves aimlessly, with no clear objectives of how they want to...
Financial services, Digital company transformation

Exclusive Telco CEO & Private Equity Event

Presentation of the 6th annual exclusive Telco CEO & Private Equity Event hosted by Arthur D. Little in Vienna

Presentation of the 6th annual exclusive Telco CEO & Private Equity Event hosted by Arthur D. Little in ViennaOn May 23rd, 2016, Arthur D. Little hosted its 6th annual exclusive Telco CEO & Private Equity Event with an impressive attendance of telecom CEOs, investors and leading banks.This...
Telecommunications, Information technology, Media & Electronics (TIME)

Outsourcing model redesign

Unleash latent improvement potential by taking a fresh look at established partnerships

Outsourcing has been widely implemented in all industries. While some of these partnerships have failed miserably, others were perceived as successful. The aspired advantages, such as cost savings, flexibility and access to innovation, have often turned into dependency and inability to get the full...
Industrial goods & services, Operations management

Why risk management is failing

Embracing complexity and uncertainty with value-based risk management

A different approach - "value-based risk management" - can help organizations strengthen their decision-making capabilities and ultimately achieve better alignment with the strategic needs of the business.
Risk

The age of collaboration

Start up and Corporates need each other

All players acknowledge that collaboration is key for future success, characterized by increasing complexity and blurring of industry borders. Start­up-corporate collaboration certainly is no exception and there is no shortage of options to collaborate, from one-off events to corporate venture...
Technology & innovation management

Assurance of your growing business

Are your new operations really as ready as you think?

As corporations extend their footprint into new geographies or new types of operations they face many challenges, not least of which is the potential for unexpected losses that can damage operations, corporate reputation, brand and business performance. Establishing strong and safe operational...
Travel & transportation, Risk

The NOC Technology & Innovation Management Challenge

Improving performance in technology management

National Oil Companies (NOCs) are spending more and more on R&D. But this has not yet had much of an impact. With the oil price currently well below the break-even point of their nations’ budgets, they are still behind Independent Oil Companies (IOCs) in terms of R&D effectiveness. IOCs...
Oil & gas, Technology & innovation management

Defining the digital organization

Implications of digital transformation on the organization of financial institutions

Digital transformation is one of the most important changes that the financial industry faces these days. This transformation radically changes how banks and insurance companies interact with their clients, what products are offered, how they operate internally, and where and how value is created....
Organization & transformation, Digital company transformation

China: the next pioneer in new mobility?

Why digitally enabled mobility is rising so fast in China

Taxi-hailing platforms in China have been in the spotlight recently, with the merger of Kuaidi and Didi totalizing more than 250 million users and launching a chauffeur service that two years ago was only known through Uber outside China. In addition to these impressive figures, a mobility...
Automotive, Travel & transportation