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Stepping off the roller coaster - Net Emotions Score

Pressure to cut costs and to achieve operational excellence often pushes financial services companies to adopt a stop-start approach to actions on client satisfaction. The Arthur D.

Lean

Helping companies reduce waste, variability and inflexibility

Players in virtually every industry recognise the lean approach as a powerful way to boost performance by improving cost, quality and customer service simultaneously. Central to the lean approach is its ability to mobilise people to eliminate waste, variability and inflexibility.

Strategy, Operations management

Rethinking the corporate center

How to turn your corporate headquarters from a cost factor into true support for your business

Many financial services companies struggle when it comes to optimising support and back-office functions. Arthur D.

Financial services

Carbon Futures

Ensuring maximised competitiveness post-2012

Carbon trading can have a significant influence on the bottom line and is here to stay. Its future, however, is uncertain and is driven by emerging legislation for the period after 2012.

Sustainability

Driving Banks' Value Through M&A

Strategic Mergers and Acquisitions are Reshaping European Banking

The crisis in the financial markets is providing additional momentum for already increased M&A activity, with a number of sizeable institutions suddenly up for sale. How can banks manage post-merger integration successfully to realise true growth in value?

Financial services

Six Habits of Highly Efficient Insurers

Key areas of success

Efficiency in Europe's insurance industry has improved significantly in recent years.

Financial services

Expatriate Games

Where is the Long Term Value?

Where is the long-term value? In the 1970s, the Middle East saw the beginning of a dramatic rise in oil and gas exploration and production activity, with an equally dramatic growth in the expatriate community.

Survival of the Fittest

The future of the European leasing market

After years of record growth, the European leasing market will see a projected negative growth of about minus 10 per cent in 2009, and the number of leasing providers is set to decrease by up to 30 per cent over the next five years.

Financial services

Flying on tracks

Network airlines moving into high speed rail operations

This Arthur D. Little transportation Viewpoint looks at the key implications of airlines moving into high-speed rail. What is the business logic? What are possible characteristics of the competition between airline rail services and incumbent rail operators?

Reshaping the Corporate Center

How to turn your corporate headquarters from a cost factor into true value generation

Many corporates struggle when it comes to optimising support and back-office functions. Our approach offers a precise assessment of what needs to be kept, what needs to be done differently and what needs to be discontinued. The result?