"Design to customer value" is a cross-functional approach that simultaneously optimises the product in terms of customer benefits and product life-cycle costs. Key elements include an analysis of customer requirements and product functions and technical competitor benchmarking.
Rising costs and a lack of integrated solutions encompassing operations, processes and technology are threatening revenue in the transport sector. Arthur D. Little's latest white paper, Journey 2.0, examines how businesses can enhance revenue streams through collaborative strategies.
Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after-sales market is putting OEMs’ market share at risk.
Players in virtually every industry recognise the lean approach as a powerful way to boost performance by improving cost, quality and customer service simultaneously. Central to the lean approach is its ability to mobilise people to eliminate waste, variability and inflexibility.