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The customer meeting of the future

Seamless, personal and at the right time

The new wave of digitalization is driven by changes in customer behavior and rapid technology development that contribute to new business logic for companies and organizations. Being able to meet customers’1 or citizens’ specific needs is central.

Telecommunications, Information technology, Media & Electronics (TIME) Strategy

A radical change in the consumption of energy in cities – Th

Substantial savings can be achieved in a decade

Energy efficiency has been a hot topic for several years.

Utilities & alternative energy

The Future of Healthcare

How to embrace the opportunity?

Unprecedented changes are ahead of us: artificial intelligence, the internet of things, big data, and social and commercial networks are radically changing the way we live and do business, and the impact of these changes will go above and beyond the 1990s experiments with the “dot-com” wave.

Healthcare & life sciences

Business-IT-Partnership: It’s complicated

Nothing runs without IT: In the era of digitalization the partnership between business and IT is more essential than ever, but the partnership is runn

There is no digital future without adequate information technology.

Information management

Beyond the best network operations!

How telecom operators can enhance network operations efficiency and customer experience

Current international industry trends predict mid-term reductions of profitability margins for telecom operators, in particularfor mature markets.

Telecommunications, Information technology, Media & Electronics (TIME)

Building the Smart Hospital Agenda

A comprehensive approach for Hospitals executives to develop their Smart Hospital Strategy and Implementation program

A number of factors have been contributing to a rapid change in care delivery models world-wide.

Healthcare & life sciences

Battery Storage: Still Too Early?

A report by Arthur D. Little

Renewable energy deployment over the last decades has posed unprecedented challenges for the planning and operation of power systems.

Utilities & alternative energy

Major strategic choices ahead of TelCos: Reconfiguring for v

How digitalization will impact telecommunication operators’ configuration

The telecom industry is not in a stable state. In fact, due to the increasingly large strategic and technical option space, we expect operators to become more diverse. Within the next five years, the structure of operators will likely have changed significantly. This makes evaluating them, and...

Telecommunications, Information technology, Media & Electronics (TIME)

Digital future of electrical networks

How can electricity utilities tackle the digitalization challenges of their network business?

Digital transformation is one of the most important changes the utilities industry faces these days. This transformation is not limited to changing how companies interact with their clients, but also impacts the way they operate internally, as well as where and how value is created. In order to...

Utilities & alternative energy Technology & innovation management

Rethinking managed services group designs

How telco group designs can unlock value for managed ICT services

As the success of managed services (MS) continues to drive growth in the B2B space, an increasing number of operators are venturing into the managed ICT space. However, the role telecommunication groups should play when selling and providing managed ICT services must shift from the current...

Telecommunications, Information technology, Media & Electronics (TIME)