Creating a High Performance Service Organisation: A Case Study
In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organisational change is less obvious.
High Performance in Truck Manufacturing: The TELCO Story
The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D.
The Lean Difference: Building a High Performance Enterprise
In 1979 I set out with a number of colleagues at MIT to understand why the best Japanese firms seemed to be so much better at making things. At the time, the favored theories were low factor costs ("they've got an undervalued currency and low wages"), Japan, Inc.
Environmental Performance and Business Strategy
Across North America and Europe, companies in a variety of businesses are beginning to use environmental performance to achieve competitive advantage, integrating the management of environmental, health, and safety issues into their operations, business processes, and corporate strategies.
Communications: What CEOs Need to Know
To do their jobs well, the CEO and management team of any organization must meet the needs of several important constituencies, including their customers, employees, owners, competitors, suppliers, and the community - each of which interacts uniquely with management.
The High Performance Business: Accelerating Performance Improvement
Wouldn't you like your business to have:95 percent of its customers say they are highly satisfied with the products and services it provides?Its employees say that it's one of the best companies in the world to work for?
Envisioning: Creating the Context for Strategy
A CEO friend of ours recently expressed a deep concern about his staff's inability to "think strategically." This was surprising to us, given that this corporation is well-populated with excellent talent.
The Russian Republic: Issues and Opportunities
Jeffrey Sachs is currently leading a team of economic advisers to Russian President Boris Yeltsin. Frank Yans is a vice president of Arthur D. Little, Inc. This conversation took place on April 30 at Professor Sachs' home in Newton, Massachusetts.
True Wirelessness: A Whole New Ball Game
By the year 2000, ubiquitous wireless personal communications services will change the ways that individuals, businesses, and other institutions in North America and Europe manage their affairs. Already, people are becoming increasingly mobile in their personal and professional lives.
Viewpoint Japanese Executives Face Life Out of the Nest
Just as the abrupt end of the Cold War has created a "new world order" for statesmen to puzzle over, management leaders worldwide are facing the challenge of a new economic order.