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Controlling the Product Creation Process

Getting a Return on Your Information Technology Investment

Building the Power Partnership: Some Rules of the Game for CEOs and Their Boards

Viewpoint Full-Cost Accounting

Viewpoint Achieving Extraordinary Customer Satisfaction: The Renewal of Rover Group

Viewpoint Reflections on Critical Technologies

Removing Barriers to Change: The Unwritten Rules of the Game

Six Imperatives for Excellence in Environmental Management

Listening to Customers

Strategic Technology Leveraging: Managing the Next Generation of Complexity