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Viewpoint The Information Superhighway

Prognostications on the information superhighway range from the starry–eyed to the deeply pessimistic. In this article, we propose to present a realistic, balanced assessment of precisely what the information superhighway is, what it will do, and how it will develop – or, more accurately, how it...

Managing the Marketing/R&D Interface

Many CEOs, looking at the considerable resources their companies invest in R...

Product and Technology Management: Learning to Juggle in

The leading–edge R...

Reengineering Revisited: Achieving Seamlessness

Some people assume that reported failures in business process redesign (BPR), also known as reengineering, sound its death knell. We see such predictions as grossly premature. BPR will be with us indefinitely, for the simple reason that BPR, done right, creates tremendous improvements in business...

Doing Business in China: The Dragon Gathers Speed

The breakneck speed of China's development and growth since the introduction of its "open–door" policy in 1979 has set the stage for what many believe will be the emergence of China as the next economic superpower. Already, the Chinese economy, measured in terms of purchasing–power parity exchange...

The Chief Technology Officer as an Agent of Change

Peter Drucker wrote in one of his many insightful essays: "The source of wealth is knowledge. If we apply knowledge to tasks we already know how to do, we call it productivity. If we apply knowledge to tasks that are new and different, we call it innovation." He went on to say that "the two beacons...

Manufacturing Management

Over the past decade, we have heard a lot about the perilous decline of manufacturing in the United States. Yet a review of key indices, adjusted for inflation, reveals an altogether different picture. For instance, hourly output has been rising at almost 5 percent a year for the past three years....

Viewpoint Hitchhiking on the Information Superhighway

There is some uncertainty about who first coined the phrase, "the information superhighway." U.S. Vice President Al Gore takes credit for coming up with this felicitous phrasemaking as early as 1978. In the car–crazy U.S. culture, the metaphor quickly occasioned a deluge of clever wordplay. Miles...

Best Practices and Beyond

Last spring Arthur D. Little convened six colloquia – stretching from northern California to southern Florida – to which we invited executives from some of the world's most innovative companies. It was an experiment in collaborative learning. We asked the executive participants, working with a team...

Managing Transformational Change

The pace of change is faster than ever before – and accelerating. While new technologies transform the ways people work and the ways businesses operate, new markets, with enormous potential, are opening up in Asia, Eastern Europe, and Latin America. Unforeseen competition – from different countries...