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Leveraging Customer Value

At the invitation of Arthur D. Little, Inc., executives from a number of leading companies met earlier this year to discuss state–of–the–art advances in one key area of growth: leveraging customer value (LCV). LCV is the set of activities by which companies select, attract, and retain profitable...

Failing to Change: The Plight of the Japanese Computer

Japanese companies are still suffering from low earnings and profits, legacies of the collapsed "bubble economy" of the late 1980s. Among the sufferers are the biggest electronics firms in the country: Fujitsu, Hitachi, Mitsubishi Electric, NEC, and Toshiba. Some industry observers believe that the...

Leaders' Perspectives on Business Ethics: An Interim

We are engaged in a series of conversations with chief executives of large international companies about the ways they define, promulgate, and implement standards of ethical behavior in their firms. This progress statement is intended in part to prompt responses from Prism readers. We hope that...

Emerging Technologies: A Novel Approach to Envisioning

Just beyond the typical business time horizon are significant new technologies that will change our lives. These emerging technologies, not yet fully realized and still outside the arena of competition, will create enormous opportunities – and huge threats. Each of these technologies tends to be 10...

Doing More With Less: Improving Environmental Management

In recent years many companies have made impressive gains in strengthening their environmental, health, and safety (EHS) management. But they have also seen their EHS costs increase dramatically – to as much as 4 percent of sales and even more. As a result, EHS budgets have joined other once–sacred...

Redesigning the Multinational to Compete Across Europe

One of the frustrations for European consumers is that they pay more than their U.S. counterparts across a whole range of goods and services. A computer that sells for $1,000 in New York may cost £1,000 in the United Kingdom. Compact discs, $12 or less in the United States, typically cost £12 or...

Measuring the Performance of the Innovation Process

When executives examine how smart their innovation processes are, the soul–searching involves questions of effectiveness, efficiency, and risk. How does the company's record of success in innovation stand up against competitors'? Does the company achieve an adequate return on its investments in...

Supply Chain Management

Chief procurement and logistics executives from 12 influential companies – representing combined revenues of some $360 billion – met at the Arthur D. Little Colloquium on Supply Chain Management. They rubbed shoulders, shared insights, and "pushed the envelope" of the state of the art in this field.

Recreating the Argentine National Oil Company: A Paradigm

As has been widely documented, Argentina is in the process of dramatic change from a centrally controlled economy with protected markets to a competitive economy with open markets. The pace of change and its evident success testifies to the leadership of President Carlos Menem, who took power in...

A Prism Primer Protecting Intellectual Property

Recent news items underscore the effective use of intellectual property to protect and enhance an organisation's competitive position. Despite the critical importance of intellectual property, few companies really understand what it is, how various laws and regulations work to protect it, what...