An Eye on Disclosure: The EC's Eco-Management and Audit Scheme
Integrated Design and Manufacturing in Japan
In 1991 I spent four months in Japan visiting companies to study how they use computers in the design of their products.
Viewpoint Multimedia Technology: Social Issues and Implications
Within the next decade, many of us will be able to turn on our digital television sets and receive programming that is tailored to our individual interests - as well as interactive access to worldwide databases and communications.
High Performance in Product Development: An Agenda for Senior Management
By now it is commonly recognized that creating a High Performance Business requires the commitment and active leadership of senior management.
Creating a High Performance Service Organisation: A Case Study
In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organisational change is less obvious.
High Performance in Truck Manufacturing: The TELCO Story
The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D.
The Lean Difference: Building a High Performance Enterprise
In 1979 I set out with a number of colleagues at MIT to understand why the best Japanese firms seemed to be so much better at making things. At the time, the favored theories were low factor costs ("they've got an undervalued currency and low wages"), Japan, Inc.
Environmental Performance and Business Strategy
Across North America and Europe, companies in a variety of businesses are beginning to use environmental performance to achieve competitive advantage, integrating the management of environmental, health, and safety issues into their operations, business processes, and corporate strategies.
Communications: What CEOs Need to Know
To do their jobs well, the CEO and management team of any organization must meet the needs of several important constituencies, including their customers, employees, owners, competitors, suppliers, and the community - each of which interacts uniquely with management.
The High Performance Business: Accelerating Performance Improvement
Wouldn't you like your business to have:95 percent of its customers say they are highly satisfied with the products and services it provides?Its employees say that it's one of the best companies in the world to work for?