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Lessons From Product Juggernauts

When the shouting is over, one fact is clear: what differentiates perennially great companies from others is the products they sell. Some companies generate a never-ending stream of products that are appealing to customers and profitable to produce. Other companies achieve product innovation in...

Realising the Power of Technology

Companies everywhere are concerned that the return on their investment in technology development (which includes R...

Aligning People and Processes During Business-Focused

British Petroleum Exploration (BPX) is the upstream exploration and production business of The BP Group p.l.c., the world's third-largest integrated oil company. Since 1990 BPX has been engaged in a process of fundamental change that has already yielded significant improvements in performance. For...

Measurement for Environmental Effectiveness

Most major businesses spend more than two percent of sales on environmental, health, and safety (EHS) performance. Yet, remarkably, most of them measure that performance only to the extent required by regulation. Worse, at a time when increasing accountability means rising risk, the measures they...

Controlling the Product Creation Process

Pressure to be first to market with the right products is nothing new. Companies that rely on new product introductions for growth and prosperity have always known that ill-conceived products and lost development time cost them heavily in missed sales targets, lost revenues, postponed profits, and...

Getting a Return on Your Information Technology Investment

One of the most vexing challenges senior executives face is getting an attractive return on their information technology investments. They already recognize that information technology can fundamentally change their businesses - redefining their economic structures, product values, and customer/...

Building the Power Partnership: Some Rules of the Game for

One of history's most remarkable organizational achievements is the large public enterprise governed by an independent board of directors. It has served society well for most of this century as an unrivaled creator of wealth, employment, social services, and benefits.

Viewpoint Full-Cost Accounting

When it comes to full-cost accounting, nobody has all the answers. Certainly we don't. We do know, however, that air, water, and land are not the "free goods" our society once believed them to be. They must be redefined as assets so that they can be appropriately and efficiently allocated. Ideally...

Viewpoint Achieving Extraordinary Customer Satisfaction:

Rover Group is currently the largest UK-based automobile manufacturer. Its products have included many famous brands, such as Austin, Morris, Triumph, MG, Jaguar, Leyland trucks, Land Rover, and the Rover brand itself. In the early 1970s, the company was effectively owned by the British Government...

Viewpoint Reflections on Critical Technologies

Before I address individual technologies, let me set the stage by reviewing four technology-related concerns that are uppermost in the minds of demanding technology users: productivity, ease of use, location-independence, and trustability.