Managing Interfaces: A Key to Rapid Product and Service Development
Today, innovation contributes as much to protecting profits as cost containment. Indeed, many companies risk corporate failure unless they produce the right products or services at the right time.
Consumer-Driven Innovative Product Development
To achieve Total Quality Management (TQM), companies must be customer-driven. In other words, they must translate what their customers want and need into products and services that fit those customers' criteria for purchase and repurchase decisions.
Japanese Businesses at a Crossroads
In the 1990s, Japanese businesses are being challenged to revise their fundamental approaches to doing business, both domestically and internationally.
Viewpoint Achieving Environmental Excellence: Ten Tools for CEOs
Achieving environmental excellence means addressing issues of planetary - if not cosmic - importance:How do we make sure that the products and by-products of our industrial society do no harm to our planet?How do we continue industrial growth while preserving the resources our grandchildren and t
Beyond the Quality Revolution: Linking Quality to Corporate Strategy
Victor Hugo once wrote that "there is nothing like dream to create the future," and history supports his claim. Hugo's own countryman and contemporary, Jules Verne, imagined a time when rockets might carry passengers bound for the moon.
Viewpoint Evolving the Strategy at Ford
Of the more than 40 years I have spent with Ford Motor Company all over the world, the last 10 have been the most exciting. The decade of the 1980s brought a massive cultural change at Ford.
The North American Free Trade Area: Impacts and Implications
The North American Free Trade Area (NAFTA) - comprising the United States, Canada, and Mexico - will soon come into being as the world's largest trading bloc, directly challenging the growing primacy of the European Community and the Japan-East Asia bloc.
Environmental Excellence: Meeting the Challenge
Environmental, health, and safety management is one of the most pressing challenges facing corporations today. However, except for a handful of progressive companies, most organizations are not yet devoting to this critical area the full attention and resources it needs.
The Vision of the Integrated Enterprise
The time is the mid-1990s. After a long business dinner with your field service managers, you are crawling down the interstate highway (traffic hasn't improved over the past five years!).
Soft Measurement: A Vital Ingredient in Quality Improvement
During the early days of the quality revolution, when quality improvement efforts were focused primarily on manufacturing, managers measured hard facts - errors, rejects, and production time - as a way to document tangible improvements in the production process.