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Managing Interfaces: A Key to Rapid Product and Service Development

Consumer-Driven Innovative Product Development

Japanese Businesses at a Crossroads

Viewpoint Achieving Environmental Excellence: Ten Tools for CEOs

Beyond the Quality Revolution: Linking Quality to Corporate Strategy

Viewpoint Evolving the Strategy at Ford

The North American Free Trade Area: Impacts and Implications

Environmental Excellence: Meeting the Challenge

The Vision of the Integrated Enterprise

Soft Measurement: A Vital Ingredient in Quality Improvement