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Viewpoint Multimedia Technology: Social Issues and

Within the next decade, many of us will be able to turn on our digital television sets and receive programming that is tailored to our individual interests - as well as interactive access to worldwide databases and communications. Maintenance technicians will be able to rotate a picture of a...

High Performance in Product Development: An Agenda for

By now it is commonly recognized that creating a High Performance Business requires the commitment and active leadership of senior management. Part of that leadership consists of achieving concerted thrust, balance, and integration of the organisation's resources so that they align with its key...

Creating a High Performance Service Organisation: A Case

In recent years, quality management techniques have once again captured the imagination of management in industries around the globe. However, while the techniques have a ready and obvious use in work process redesign, their application to organisational change is less obvious. A recent Arthur D....

High Performance in Truck Manufacturing: The TELCO Story

The story of how an Indian truck manufacturer outperformed four Japanese firms is a good example of the principles of the High Performance Business in action. This school of thought, recently developed at Arthur D. Little, holds that the most successful businesses manage to satisfy customers,...

The Lean Difference: Building a High Performance Enterprise

In 1979 I set out with a number of colleagues at MIT to understand why the best Japanese firms seemed to be so much better at making things. At the time, the favored theories were low factor costs ("they've got an undervalued currency and low wages"), Japan, Inc. ("they cheat"), and culture ("they...

Environmental Performance and Business Strategy

Across North America and Europe, companies in a variety of businesses are beginning to use environmental performance to achieve competitive advantage, integrating the management of environmental, health, and safety issues into their operations, business processes, and corporate strategies. In this...

Communications: What CEOs Need to Know

To do their jobs well, the CEO and management team of any organization must meet the needs of several important constituencies, including their customers, employees, owners, competitors, suppliers, and the community - each of which interacts uniquely with management. The success or failure of those...

The High Performance Business: Accelerating Performance

Wouldn't you like your business to have:95 percent of its customers say they are highly satisfied with the products and services it provides?Its employees say that it's one of the best companies in the world to work for? Its growth rate exceed the average for its industry?Its return on equity in...

Envisioning: Creating the Context for Strategy

A CEO friend of ours recently expressed a deep concern about his staff's inability to "think strategically." This was surprising to us, given that this corporation is well-populated with excellent talent. Its staff includes brand-new MBAs armed with the latest management tools as well as seasoned "...

The Russian Republic: Issues and Opportunities

Jeffrey Sachs is currently leading a team of economic advisers to Russian President Boris Yeltsin. Frank Yans is a vice president of Arthur D. Little, Inc. This conversation took place on April 30 at Professor Sachs' home in Newton, Massachusetts.