The time is the mid-1990s. After a long business dinner with your field service managers, you are crawling down the interstate highway (traffic hasn't improved over the past five years!).
Soft Measurement: A Vital Ingredient in Quality Improvement
During the early days of the quality revolution, when quality improvement efforts were focused primarily on manufacturing, managers measured hard facts - errors, rejects, and production time - as a way to document tangible improvements in the production process.
How Japanese Multinationals Work So Well
The Japanese multinational gains its efficiency and effectiveness through a management system superbly well equipped to handle complex coordination.
Packaging: Meeting the Environmental Challenge
Packaging is the ultimate symbol of the 20th century's consumer culture. It protects what we buy and raises our standard of living. In developing countries, 30 to 50 percent of food shipments are spoiled because of inadequate packaging and distribution systems.
Viewpoint New Tools, New Rules: Playing to Win in the New Economic Game
At temperatures near absolute zero, and now at much higher temperatures for some ceramic materials, superconductivity occurs. The rules that govern the propagation of electricity suddenly change. Resistance disappears and electrical devices become much more efficient.
Viewpoint Continuous Renewal at Motorola
Few of the challenges of leadership are as pressing as the task of addressing ourselves to the renewal of the dynamic high-technology industries. This paper contains a potpourri of thoughts on this subject.
The Inevitability of Managed Trade
Pose the question to any audience, "How many here favor free trade and how many support protectionism or managed trade?" Inevitably, an overwhelming majority of hands are raised for free trade.
The New Environmental Stewardship
Heads of corporations have long been fluent in the languages of competition, finance, shareholder value, and - more recently - manufacturing strategies and global information networks. But for many, environmental management was an issue to be looked after elsewhere in the organisation.
Japan's Changing Management Style
In response to the rapidly changing world markets in which they compete, Japanese firms are facing the need for significant changes in the way they manage themselves. While some changes are already under way, more drastic changes may be expected.
From Uncertainty to Risk: Reducing the Guesswork in R&D
The R&D imperative for industry has never been more compelling. Virtually all of industry has felt the impact of increased competition, much of it technically based, as well as the accelerated pace of technological challenge and change.