The introduction of new technology into products is accelerating in industry after industry. Today, the pace at which companies introduce new technology has become a principal determinant of competitive success - or failure. Arthur D.
Product Quality in Transition
In the 1980s, many Western companies discovered Total Quality Management.
The Outlook for Central and Eastern Europe
In this fall of 1991, as the former constituents of the Soviet Union struggle to define new political identities and to avert economic disaster, it is worth considering the situations of some of the countries that emerged earlier from behind the Iron Curtain.
Identifying Strategic Environmental Opportunities: A Life Cycle Approach
Leading companies now recognize that commitment to the environment can help them not only avoid costly problems or liabilities, but also identify environmentally based opportunities for competitive advantage.
Technology Intelligence: A Powerful Tool for Competitive Advantage
Among the many management and planning tools that are available to help companies identify, develop, and implement technology, one is often overlooked or underutilized: technology intelligence.
Measuring the Payoff From Improved Customer Service
In recent years, we have often been approached by senior executives with questions along the following lines: "I hear all this hype about providing better customer service as part of my Total Quality Management program, and it sounds intriguing, but the thing is, how do I justify investing in it?
How do large, worldwide businesses evolve from international to multinational and then to global structures?
Third-Generation R&D Management
In the decades ahead, competition will grow increasingly international and will focus increasingly on technological strengths. Financial and physical resources, work skills, and technology are highly mobile.
Implementing Total Quality Management
The key to a successful Total Quality Management (TQM) program is not in understanding it - TQM is, after all, largely common sense - but in actually doing it.
Viewpoint Arthur D. Little's Experience with TQM
Arthur D. Little's experience with Total Quality Management (TQM) has both emerged from and helped to shape our corporate strategy, which, in turn, is designed to meet a number of goals. Although Arthur D.