Quality Management reloaded
Issue 1, 2013
Consumer goods & retail

Consumers around the globe today demand the highest quality in all aspects of a product. It is no longer enough to focus on assuring that products and services meet their specified requirements. Quality Management must provide more value to the customer, and that means it needs to become an integral part of a company’s value chain. In this article the authors show how this new approach to Quality Management can work, turning it into a strategic asset with huge benefits for the company.