Airport Parking: The Start of a Journey
September 2016

September 2016

Source: Airport Focus International

Over the past few decades' airports have evolved from mere infrastructure providers to hubs of commercial activities. Many airports have therefore extended their service offerings, focusing increasingly on providing a holistic customer experience with the passenger central to both strategic and commercial decisions. Proper management of airport parking activities has a defining impact on the customer experience, as the parking premises form the first physical point of contact at the airport for point-to-point passengers. In this article, François-Joseph Van Audenhove and Aurelia Betatti of Arthur D. Little, discuss ways to maximise customer experience and create added value from airport parking activities.