consumer goods retail

Arthur D. Little’s Consumer Goods & Retail practice (CGR) has worked in the consumer goods and retail market globally for decades, and consulted many key players in various assignments. 

As an acknowledged thought leader in linking strategy, innovation and transformation in technology-intensive and converging industries, we help our clients to develop and implement sustainable strategies to create advantages in a highly competitive environment. It is not only important to create the required capabilities internally, but also to appropriately spot and evaluate market trends.

This includes the understanding of the trends’ underlying opportunities, as well as their threats. 

Our value chain competence covers elements such as: 

Fast-Moving Consumer Goods (FMCG)

Being successful in FMCG today, more than ever, requires managing a complex network of suppliers, partners and distributors that provide outsourced services.

It also demands the ability to determine the companies’ core competencies which are to be further developed in-house and enhanced to develop business in adjacent or new areas.

Brand management and R&D network management for innovations are often focus areas, with emerging competencies such as managing own retail operations, providing private-label support and finding new-growth opportunities in emerging markets.

Based on its broad coverage of functional expertise, Arthur D. Little can support FMCG clients in their new challenges. 

Textile and Fashion

Arthur D. Little has an outstanding record in the textile and fashion industry.

Our competence center based in Milan (Italy) serves clients including textile manufacturers, licensees, distributors, etc., in various segments, such as shoes, mens-/womenswear, accessories and sportswear.


To be successful in catering, expertise in the food and beverage industry needs to be combined with the specific requirements from the service industry.

Offering a variety of menus, from designing customer experiences at the point of sale through front cooking and promotional themes, is pivotal.

Acquiring customers, selecting and training staff, and running a smooth supply chain are the necessary base elements for a successful business. Arthur D. Little can support you in all these processes, combining our functional service expertise


Retail is an industry which is undergoing tremendous changes, converging with neighboring industries such as fast-moving consumer goods, and with new industries such as telecommunication (with the internet and mobile phones and/or tablets as new business channels).

To be successful as retailers today, companies will, of course, have to master the heart of their operations – managing complex store networks and providing a shopping and category experience to the consumer.

Additionally, new competencies are required to stay ahead of competition: the usage of social media for consumer interaction, a vision and strategy for sustainability, the technology acumen to master the internet and mobile challenges, and building an attractive private-label business.

Arthur D. Little has a proven track record in supporting retail businesses in these areas. 



We help our clients to design and develop single machinery, as well as organizing the optimal arrangement of machine parks for the perfect production process in terms of manpower, abrasion, rejection and process speed. 

Food Ingredients

As regulations for food ingredients become stricter and demand for healthy/bio food products grows, it is important to not only use reliable resources, but also to find the right suppliers to deliver them. Arthur D. Little ensures that you find the most appropriate supplier candidates and helps you set up contracts that create win-win situations for the parties involved.

With our expertise in the field we help establish successful and sustainable relationships. 


Packaging technology is constantly evolving, and players with global brands, as well as private-label manufacturers, have realized the power of packaging as a means to create a unique selling proposition.

Arthur D. Little can help you combine the development and design of new packaging with the requirements for a high-volume, efficient production line set-up. 

Concept Testing

Consumers are ever less loyal to well-established retail formats, be they store based or virtual. For retailers, the challenges in terms of format are thus becoming ever greater.

Our “checkerboarding” approach in terms of competing retail formats, combined with mobile technology breakthroughs, leads to challenging choices facing the consumer and the retailer, as well as the FMCG manufacturer.

Arthur D. Little provides you with the expertise to develop a holistic view of the concept-testing area, ensuring that heavy concept-testing investments are well thought through. 

Thanks to our close collaboration with well-known experts from various industries, and the expertise within our global network pool, we can always guarantee top-notch know-how and local expertise to our clients.