While IT’s value is undisputed, who actually knows how much that value is? Roughly 70% of companies still measure and manage their IT only by cost indicators. 74% see IT as an important factor for the long-term success of their business while 27% of them rate IT as business critical.
These outcomes of our global IT Value Study addressing IT and business executives offer some food for thought. We at Arthur D. Little believe it is essential to create transparency about IT value, establish a measurement system to outline the benefits and actively manage and improve IT value in three essential steps.