Investments in Customer Experience pay off in all economic cycles, states Arthur D. Little

In its latest Viewpoint, “Managing the Customer Experience: Going from Good to Great”, Arthur D. Little presents its experiences and methodology on how to become great at customer experience management. Today, Customer Experience Management is more important than ever as it plays a critical role in companies’ ability to differentiate. [...]

Arthur D. Little and Exane BNP Paribas: Core European telco revenues to decline by 1.8% p.a. until 2015

But big diversification revenues and cost transformation opportunities exist for operators making the right strategic choices in their markets – operators must act now

The move to an all-IP world where everything is connected presents a major threat to telecom operators’ core voice and SMS revenues, but also significant opportunities for these operators to extract value from adjacent markets. This is one of the main findings of Telecom Operators: Let’s Face It, the 11th edition of the annual report from global management consultancy Arthur D. Little and equity broker Exane BNP Paribas. [...]

LTE Spectrum and Network Strategies: Strategic Options for Mobile Operators in Dynamic 4G Mobile Markets

In its latest Viewpoint “LTE Spectrum and Network Strategies”, Arthur D. Little evaluates the lessons learned from the completed LTE auctions in Europe, and assesses optimum auction and network deployment strategies for mobile operators in new, dynamic 4G markets. [...]

Arthur D. Little develops solutions for sustainable success of the connected car

OEMs must act now to ensure a long-term competitive advantage

Mobile technologies are making major inroads into the automotive industry. e-Mobility and efficient use of natural resources are becoming ever more important in defining the image of OEMs. With improved mobile connectivity and telematics putting the concept back on the agenda, Arthur D. Little’s (ADL) latest viewpoint “The Connected Car – Finally coming true?” outlines how OEMs must create the framework today to overcome start-up hurdles and achieve competitive advantage in a saturated market. [...]

Arthur D. Little voted most influential chemical engineer

The founder of Arthur D. Little, the world’s first management consulting firm linking Strategy, Technology and Innovation, Arthur Dehon Little, has been voted the most influential chemical engineer by ‘The Chemical Engineer’ (TCE) journal. Little won 30% of the vote in the 2011 TCE’s series about Chemical Engineers who Changed the World, for defining the role of the chemical engineer. [...]

Arthur D. Little announces the successful completion of its Management Buy-Out

Firm returns to a Global Partnership

Arthur D. Little today announces that it successfully completed its Management Buy-Out (“MBO”) with Altran Technologies on 30th December, 2011. In its 125th anniversary year, the world’s first management consulting firm has once again become a Global Private Partnership, with 100% of the ownership of the company now held by its Partners. The MBO deal involves all of its offices worldwide and includes the prestigious Arthur D. Little brand. [...]

Arthur D. Little: Mobile voice OTT could become a disruptive force

The second phase of mobile VoIP innovation, led by highly sophisticated players, has the potential to attack the most fundamental model upon which telcos base their business. Global management consultancy Arthur D. Little’s latest report, Disruptive threat or innovative opportunity? outlines key trends influencing this development and the response options available. [...]

Arthur D. Little identifies solutions for the future of urban mobility

Hong Kong outperforms with networked, multimodal systems

With existing systems close to breakdown urban mobility is one of the toughest challenges that cities face. In its new study The Future of Urban Mobility: Towards networked, multimodal cities of 2050, innovation consultancy Arthur D. Little (ADL) showcases best practice from around the world, identifying strategic imperatives for meeting this challenge. [...]

New study quantifies the impact of broadband speed on GDP

Doubling the broadband speed for an economy increases GDP by 0.3 per cent.

Research conducted by Ericsson, Arthur D. Little and Chalmers University of Technology confirms that increased broadband speed contributes significantly to economic growth. Positive effects come from automated and simplified processes, increased productivity as well as better access to basic services such as education and health. [...]

Focus on new business areas to dramatically increase in next ten years, reveals global innovation survey from Arthur D. Little

Understanding what customers want remains top innovation management priority

Arthur D. Little has conducted a global survey of CIOs and CTOs¹ to gauge their views on emerging trends over the next ten years in the area of innovation management.  Key findings are listed in this piece: [...]