Public Services

Process reengineering of two large scientific institutes

The secretary-general of the department of public health, safety of the food chain and environment asked Arthur D. Little to redesign the processes of two scientific institutes in the public domain


The client required in-depth, multi-year assistance to rethink, redraw and implement the processes of the two institutes.


We used our proprietary public sector BPR methodology to analyse the situation


We redrew core and support processes and implemented them through various change initiatives.

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