At Arthur D. Little, our Public Services practice combines traditional consulting skills with public sector knowledge and expertise to help address the many challenges public authorities currently face around the world.
Public authorities are in the process of becoming more innovative and customer oriented. We support our clients in all aspects of technology and innovation management, aiming to ensure that innovation, whether in services or processes, is converted rapidly into added value. [...]
Our client, a European regional government, expressed the ambition to modernize its administration. To realise this ambition coherently with the right priorities and follow-up, they turned to Arthur D. Little for a performance management tool. Challenge: The challenge was to introduce the concept of balanced scorecards [...]
Innovation in regulated service industries with a legacy of state ownership, such as public transport, remains a major challenge in many countries. What are the pre-requisites for innovation and what can policymakers and companies do individually to overcome the barriers? This article shows how a regulated service sector with interdependent players can collectively become more innovative. [...]