Arthur D. Little News

Construction Trade Convergence

Mon, 07 May 2012 00:00:00 +0200

The trend towards energy efficiency, “green building” solutions, renovation or value-added services, means that previously distinct construction trades and value chain structures are beginning to converge. Established construction companies, material suppliers or technical building equipment providers: who will win the race to gain most of future market share? Is it time now for forward looking entrepreneurs to start innovating their business to outcompete their peers?

Marketing & Sales Excellence

Tue, 01 May 2012 00:00:00 +0200

Marketing and Sales Excellence is critical to success: our compelling benchmark study across industries identifies room for improvement for your company. Arthur D. Little and the Leipzig Graduate School of Management are jointly running an ongoing cross-industry benchmarking study to identify key drivers and determinants of Marketing and Sales Excellence across various industries.

Managing the Customer Experience

Fri, 27 Apr 2012 00:00:00 +0200

Going from Good to Great
In its latest Viewpoint “Managing the Customer Experience: Going from Good to Great”, Arthur D. Little presents thoughts, experiences and methodology on how to become great at customer experience management.

‘Triangulate‘ your IT for Business Value

Fri, 13 Apr 2012 00:00:00 +0200

The days of IT as a pure enabler function for companies are over – and with it the role of the CIO/CFO. Instead, his role is shifting towards the ”balancing” power in enterprises, being responsible for operational stability, innovation and business value generation simultaneously. How companies can do their homework and prepare the ground for the CIO of tomorrow.

LTE Spectrum and Network Strategies

Tue, 13 Mar 2012 00:00:00 +0100

Strategic Options for Mobile Operators in Dynamic 4G Mobile Markets
The LTE spectrum auctions across Europe are the start of LTE becoming market reality. Operators are focusing on one of two spectrum strategic options: major investments into 800 MHz or smart hybrid multiband solutions with >1GHz spectrum on 1800, 2600 FDD and TDD bands.

The Connected Car – Finally Coming True?

Wed, 15 Feb 2012 00:00:00 +0100

How OEMs Overcome Startup Hurdles and Achieve Competitive Advantage
The vision of the “connected car” or more general “connected vehicle” has been around for some time without significant impact in the industry.

Mobile Vertical Applications - Driving Enterprise Mobility

Wed, 11 Jan 2012 00:00:00 +0100

Mobile applications are having an increasing and significant impact in the workplace. More and more organisations clearly see the value they can bring - whether increasing sales, improving productivity or delivering customer and employee satisfaction - and use is increasing.

Let the Shop Come to You

Wed, 16 Nov 2011 00:00:00 +0100

mCommerce – Becomes a Business
Game-changing smartphone applications in the Consumer Goods and Retail industry are impacting the way consumers shop, communicate, access information, and plan their time. For retailers, at the end of the day, it’s about how and where the consumer decides to spend his money.

Disruptive Threat or Innovative Opportunity?

Thu, 03 Nov 2011 00:00:00 +0100

Scenarios for Mobile Voice OTT
Many traditional Telcos are complacent that voice OTT is either a niche technology championed by cash strapped challengers unlikely to cause major upset or an opportunity of modest proportion hampered by poor monetization, inferior QoS and challenged business models. Pending choices both in terms of operator responses, regulatory action and monetization efforts among the OTT players themselves, OTT could remain as it has in the past - an innovative breeze only - or develop into a disruptive force. The mobile voice OTT development scenarios under which these options may result in are outlined in this viewpoint. Whichever the scenario, operators must adjust their strategies to a world of OTT presence.

The Future of Urban Mobility

Mon, 31 Oct 2011 00:00:00 +0100

Towards networked, multimodal cities of 2050
Management consultancy Arthur D. Little’s new global study of urban mobility assesses the mobility maturity and performance of 66 cities worldwide and finds most not just falling well short of best practice but in a state of crisis. Indeed it is not putting it too strongly to say that many cities’ mobility systems are standing on a burning platform and if action is not taken in the very near future they will play a major role in slowing the growth and development of their host nations.

WOWing Customer Service Strategies

Mon, 17 Oct 2011 00:00:00 +0200

Key Success Factors to Design and Implement Service Excellence
Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic, WOW factor customer service across all customer touch points?

Global CAPEX & Maintenance Forecast

Fri, 07 Oct 2011 00:00:00 +0200

Revised Using 2011 Model
Arthur D. Little’s energy practice forecasts growth in Global CAPEX and maintenance spending of 3.8 per cent CAGR from 2011 to 2016 with most of the growth driven by new investments in exploration and production.

China’s Automotive Market

Fri, 23 Sep 2011 00:00:00 +0200

A Bumpy Ride Ahead? – How automotive OEMs can plan for a smoother journey
China has become one of the most important markets in the world for the automotive industry. Multinational companies have identified significant business opportunities but are they fully aware of the challenges and risks associated with the Chinese market?

Building a New Equilibrium

Thu, 01 Sep 2011 00:00:00 +0200

Measuring Externalities to Demonstrate the Value of Investment in Oil & Gas Projects
Hydrocarbons continue to be the world’s most economical, prevalent and reliable energy source. However global tensions occur when the economic, social and environmental impact of exploration and production activities are combined with market, geopolitical and technical risks.

Major Transformation in CEE TV Markets

Mon, 15 Aug 2011 00:00:00 +0200

Shake Up Likely to Continue
TV markets in Central and Eastern Europe (CEE) are booming, with strong growth in multichannel households, viewing time and revenues. Fuelled by this rapid growth, the rules of the game are changing and competitive pressure is increasing. With digital terrestrial TV (DTT) and over-the-top TV (OTT) on the horizon, who will be the winner of the ongoing platform competition?

Are Suppliers Poised for a Turnaround?

Tue, 12 Apr 2011 16:15:01 +0200

Arthur D. Little’s 2011 Telecoms Infrastructure Supplier Outlook
After its successful 2008 telecoms infrastructure supplier outlook, Arthur D. Little has again reviewed the performance of leading telecom suppliers and conducted a global survey of chief technology officers (CTOs) for an update on their perspective on sector developments and challenges ahead. Products and services were reviewed in the same three areas as in the previous report: access network infrastructure, core & transmission network infrastructure, core & transmission network infrastructure and services.

Capturing Value in the mHealth Oasis

Mon, 28 Mar 2011 00:00:00 +0200

An Opportunity for Mobile Network Operators
mHealth has been hailed as the next major development for mobile networks operators (MNOs), but could it be just wishful thinking from a sector desperately seeking additional revenues to offset margin erosion? While few commercial offers currently exist, mHealth is firmly on the agenda for many MNOs. In this viewpoint, Arthur D. Little assesses the key success factors that lay the foundations for operators to successfully navigate the mHealth minefield.

Arthur D. Little - Exane BNP Paribas report 2011

Tue, 15 Mar 2011 00:00:00 +0100

Super fast broadband: catch up if you can

This tenth edition of the annual Arthur D. Little-Exane BNP Paribas joint report focuses on the prospects of super fast broadband (fiber and cable) in Europe: Are operators about to announce more capex to deploy wider fiber networks to connect homes across Europe?

Managing Technological Discontinuities

Tue, 01 Feb 2011 14:40:34 +0100

How Information & Communication Technologies Can Change Your Business
“The winners are found among those who can capture, protect and internalise ‘new to industry‘ and ‘new to world‘ technologies.“ The increasing importance of information and communication technologies (ICT) for innovation in many industry sectors comes with new opportunities for competitive advantage. A systematic approach to dealing with the potential impact of ICT is crucial for future success.

@Banks: Stay Tuned With Your Customers

Wed, 10 Nov 2010 18:17:37 +0100

How Smart Financial Institutions Exploit the Communication Advantage
Considering the turmoil that has hit financial institutions' profitability and reputation in the last years, and combining this with the global attention on strengthening regulations and more severe capital requirements, banks need to capture new competitive advantages.