Strategy & Organisation

In the fifth century BC, Sun Tzu wrote: "In peace prepare for war, in war prepare for peace. The art of war is of vital importance to the state. It is a matter of life and death. A road either to safety or ruin. Hence it is a subject of inquiry which can on no account be neglected… Know your enemy, know yourself and you can fight a hundred battles without disaster… The supreme act of war is to subdue the enemy without fighting." Arthur D. Little brings together unparalleled experience, talent, creativity and discipline to help clients define, develop and execute strategy in a wide range of sectors and geographies.

The future success of any company - whether it is a large holding company, a subsidiary, a start-up, or a public body - depends on how effectively the organization adjusts to new challenges and continuous change. At Arthur D. Little, we combine our industry expertise and organizational know-how to develop and [...]

Putting the Focus Back Where it Belongs – on Business

Results of Arthur D. Little’s 2010 global survey on the economic crisis

It is close to two years since the financial and economic crisis erupted with the dramatic collapse of Lehman Brothers. As our 2009 global survey revealed [...]

After the merger of two European airlines, Arthur D. Little helped the newly formed company to redesign its strategy. Challenge: Following the merger, the next steps were to identify a new strategy, develop a business plan and implement this new strategy for the newly formed company. In this context, the client asked [...]

Pricing in a downturn

The value of a structured pricing approach

n today’s economic environment, most companies are focused on projects that provide immediate payback. Proactive executives are currently engaging in typical downturn-management activities such as cost cutting and working capital management. In this process structured pricing approaches are of [...]

| |Newsletter |Bookmark Arthur D. Little

Viewpoints01 May 2012

Marketing & Sales Excellence

Marketing and Sales Excellence is critical to success: our compelling benchmark study across industries identifies room for improvement for your company. Arthur D. Little and the Leipzig Graduate School of Management are jointly running an [...]

Viewpoints27 April 2012

Managing the Customer Experience

Going from Good to Great

In its latest Viewpoint “Managing the Customer Experience: Going from Good to Great”, Arthur D. Little presents thoughts, experiences and methodology on how to become great at customer experience management. [...]

Viewpoints17 October 2011

WOWing Customer Service Strategies

Key Success Factors to Design and Implement Service Excellence

Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic, WOW factor customer service across all customer touch points? [...]

Reports23 June 2010

Putting the Focus Back Where it Belongs – on Business

Results of Arthur D. Little’s 2010 global survey on the economic crisis

It is close to two years since the financial and economic crisis erupted with the dramatic collapse of Lehman Brothers. As our 2009 global survey revealed, companies have made unavoidable short-term cost reductions and taken measures for [...]

Press Releases27 April 2012

Investments in Customer Experience pay off in all economic cycles, states Arthur D. Little

In its latest Viewpoint, “Managing the Customer Experience: Going from Good to Great”, Arthur D. Little presents its experiences and methodology on how to become great at customer experience management. Today, Customer Experience [...]

Press Releases31 October 2011

Arthur D. Little identifies solutions for the future of urban mobility

With existing systems close to breakdown urban mobility is one of the toughest challenges that cities face. In its new study The Future of Urban Mobility: Towards networked, multimodal cities of 2050, innovation consultancy Arthur D. [...]

Press Releases16 February 2011

Arthur D. Little and ESCP Europe explore best practice business incubation in new book

In recent years, the number of business incubators across the globe has rapidly increased in a bid to support and develop young entrepreneurs and establish a brighter future against a backdrop of economic austerity.  In new book [...]

Press Releases11 January 2011

Arthur D. Little awarded Strategy Advisory Firm of the Year

Arthur D. Little (ADL) - the global management consultancy linking strategy, technology and innovation - has been honoured in the Intercontinental Finance Global Awards as Strategy Advisory Firm of the Year. The 2010 global awards have [...]