Strategy & Organisation

In the fifth century BC, Sun Tzu wrote: "In peace prepare for war, in war prepare for peace. The art of war is of vital importance to the state. It is a matter of life and death. A road either to safety or ruin. Hence it is a subject of inquiry which can on no account be neglected… Know your enemy, know yourself and you can fight a hundred battles without disaster… The supreme act of war is to subdue the enemy without fighting." Arthur D. Little brings together unparalleled experience, talent, creativity and discipline to help clients define, develop and execute strategy in a wide range of sectors and geographies.

The future success of any company - whether it is a large holding company, a subsidiary, a start-up, or a public body - depends on how effectively the organization adjusts to new challenges and continuous change. At Arthur D. Little, we combine our industry expertise and organizational know-how to develop and [...]

After the merger of two European airlines, Arthur D. Little helped the newly formed company to redesign its strategy. Challenge: Following the merger, the next steps were to identify a new strategy, develop a business plan and implement this new strategy for the newly formed company. In this context, the client asked [...]

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Viewpoints30 October 2017

“E-lectric” customers

Understanding customers’ online engagement with their power and gas utilities: The case of Spain

&quot;Utilities, brace for the online impact.&quot;<br />The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship [...]

Viewpoints20 October 2017

Seizing the digital opportunities in pharma

Preparing your organization and monetizing the digital technologies

Digitalization in healthcare is booming, and creates unprecedented opportunities to further improve health standards and accessibility. Still, large pharma companies are confronted with the challenge of selecting, funding and developing [...]

Viewpoints28 September 2017

Dynamic innovation strategy

How to develop a strategy for innovation in the fast- moving digital world

Having a clear strategy for innovation seems like an obvious priority for any large company. However, the classical &quot;top-down&quot; analytical approach, which starts with business objectives and cascades down perfectly through to a [...]

Viewpoints18 September 2017

Innovation in the Indian life insurance industry

Improving customer retention through predictive analytics

Predictive analytics provides the necessary tools to Indian life insurance companies to improve customer retention, optimize business processes and improve profitability. [...]

Press Releases13 December 2012

Arthur D. Little identifies path to success in the Chinese market

Attracted by its large market, exploding demand and cheap labor, China has been a good location for western companies looking to expand their business. However, uncertainty regarding Chinese economic growth, rising labor costs and the [...]

Press Releases27 April 2012

Investments in Customer Experience pay off in all economic cycles, states Arthur D. Little

In its latest Viewpoint, “Managing the Customer Experience: Going from Good to Great”, Arthur D. Little presents its experiences and methodology on how to become great at customer experience management. Today, Customer Experience [...]

Press Releases31 October 2011

Arthur D. Little identifies solutions for the future of urban mobility

With existing systems close to breakdown urban mobility is one of the toughest challenges that cities face. In its new study The Future of Urban Mobility: Towards networked, multimodal cities of 2050, innovation consultancy Arthur D. [...]

Press Releases16 February 2011

Arthur D. Little and ESCP Europe explore best practice business incubation in new book

In recent years, the number of business incubators across the globe has rapidly increased in a bid to support and develop young entrepreneurs and establish a brighter future against a backdrop of economic austerity.&nbsp; In new book [...]