Beating the odds

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Strategy & Organization November 2017

Beating the odds

Collaboration strategies will bring success in a competitive environment

The world is undergoing unprecedented changes. As competitive landscapes arebeing transformed and unprecedented chunks of value are being redistributed fromformer leaders to web-scale platform players, the importance of understanding,learning from and adapting to the new environment becomes critical. [...]

“E-lectric” customers

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Energy & Utilities, Strategy & Organization October 2017

“E-lectric” customers

Understanding customers’ online engagement with their power and gas utilities: The case of Spain

"Utilities, brace for the online impact."
The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship model, not only in their industries, but in other sectors as well. The utilities industry, which has traditionally not been engagement intensive, is being affected by this model redefinition and progressively moving to digital channels. The rise of purely online players, increasingly blurred market boundaries as utilities offer additional services, and new customer experience requirements have made this online move both challenging and critical. [...]

Seizing the digital opportunities in pharma

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Healthcare, Strategy & Organization October 2017

Seizing the digital opportunities in pharma

Preparing your organization and monetizing the digital technologies

Digitalization in healthcare is booming, and creates unprecedented opportunities to further improve health standards and accessibility. Still, large pharma companies are confronted with the challenge of selecting, funding and developing the right projects among myriad initiatives: What is the right starting point and framework to compete? What to prioritize? How to make digital pervasive in the organization? How to monetize it? [...]

Dynamic innovation strategy

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Strategy & Organization, Technology & Innovation Management September 2017

Dynamic innovation strategy

How to develop a strategy for innovation in the fast- moving digital world

Having a clear strategy for innovation seems like an obvious priority for any large company. However, the classical "top-down" analytical approach, which starts with business objectives and cascades down perfectly through to a series of narrowly defined innovation projects, is seen by many as too rigid for the post- digital "lean start-up" world. [...]

Innovation in the Indian life insurance industry

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Strategy & Organization September 2017

Innovation in the Indian life insurance industry

Improving customer retention through predictive analytics

Predictive analytics provides the necessary tools to Indian life insurance companies to improve customer retention, optimize business processes and improve profitability. [...]

Digital platforms in freight transportation

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Travel & Transportation, Strategy & Organization September 2017

Digital platforms in freight transportation

A true industry disruptor?

The wind of change is blowing strongly in transportation & logistics. Digitization is in full swing: it is opening a whole portfolio of new opportunities to reduce costs, differentiate product offerings and redefine business models. Digital freight platforms are driving the transformation. The narrow focus on clearly delineated market segments currently restricts their disruption potential. However, the longterm effect on the industry can be immense, as other sectors have shown. [...]

Digital workplace

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TIME, Strategy & Organization August 2017

Digital workplace

The foundation of the digital organization

Digitalization changes the fundamental conditions of all organizations. The boundaries between physical and virtual workplaces are becoming blurred. Employees, customers and partners collaborate in value-creating networks that are increasingly digitalized. [...]

Connected Education

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TIME, Strategy & Organization July 2017

Connected Education

Vodafone Power to you

Arthur D. Little is proud that our Telecoms & Sustainability teams have supported the Vodafone Foundation and over a dozen partners across the world through the development of the 'Connected Education' study, seeking to address the target of 'Quality Education' which is one of the 17 goals that make up the UN's 2030 Agenda for Sustainable Development. [...]

The WHY strategy: there is no strategy without meaning

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Strategy & Organization July 2017

The WHY strategy: there is no strategy without meaning

In our changing business environment we need new strategic reasons to exist

What does your company bring to the world? Companies and their CEOs often have clear visions of "what" they do: they know their products - names, features and functional benefits. [...]

Diversification in the Era  of Convergence

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Strategy & Organization June 2017

Diversification in the Era of Convergence

Responding to the opportunities and threats of industry convergence

Corporations have pursued diversification strategies for decades as a means by which to create long-term value and achieve sustained growth. Historically, companies such as General Electric diversified via inorganic acquisitions, in addition to investing heavily in R&D programs. [...]

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