The €100 billion opportunity

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Automotive, Strategy & Organization December 2013

The €100 billion opportunity

Transforming Electromobility Partnership Performance

Partnerships are key to innovating the electromobility ecosystem. However, the course of electromobility over the last years has not met expectations. Our new study on electromobility partnership performance reveals that only a minority of current partnerships display strong performance. [...]

A Glint in the Eye of the Customer

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Strategy & Organization March 2013

A Glint in the Eye of the Customer

Outstanding “Wow-Effects” Through an Innovative Customer Journey

Today, differentiation from competitors by just delivering a failure-free customer journey across all touch points is not enough anymore. Companies need to take Customer Experience Management (CEx) to the next level and surprise customers with outstanding “wow-effects”. [...]

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