Technology & Innovation Management May 2016

Setting objectives and measuring digitalization in Financial Services

It’s time to re-examine the facts and adjust the course

Setting objectives and measuring digitalization in Financial Services

Setting objectives and measuring digitalization in Financial Services

Financial companies are investing in digitalization to improve operational costs and meet client expectations, but few can claim success. In this viewpoint we argue that a vast majority of companies seem to have started digitalizing themselves aimlessly, with no clear objectives of how they want to move forward. It's time to re-examine the facts and adjust the course.

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