Public Services, Technology & Innovation Management September 2016

Digital Inclusion in public services

Enhancing digital literacy, skills and inclusion in public services

Digital Inclusion in public services

Digital Inclusion in public services

Despite investments and efforts, the performance in "connectivity" of different European regions is not homogenous.

Moreover, our analysis shows two meaningful trends: first, the more confident individuals are with technology, the morethey interact online with public authorities; second, the more public R&D budget is devoted to the ICT dimension, themore businesses appear positively "dominated" by technology. This means having a digital infrastructure is necessary, butnot an adequate condition to succeed. European governments should focus on enhancing "digital confidence." A DigitalCompetence Center represents a possible way to increase digital competences as well as public services' "inclusion" inpeoples' lives and businesses' operations.

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