Despite investments and efforts, the performance in "connectivity" of different European regions is not homogenous.
Moreover, our analysis shows two meaningful trends: first, the more confident individuals are with technology, the morethey interact online with public authorities; second, the more public R&D budget is devoted to the ICT dimension, themore businesses appear positively "dominated" by technology. This means having a digital infrastructure is necessary, butnot an adequate condition to succeed. European governments should focus on enhancing "digital confidence." A DigitalCompetence Center represents a possible way to increase digital competences as well as public services' "inclusion" inpeoples' lives and businesses' operations.