Generating business value from data

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Risk November 2017

Generating business value from data

Safeguarding reputation and improving efficiency through data-driven risk models

With advances in technology, companies are now collecting far greater quantities of data about their business processes and assets than before. However, existing assurance processes rarely benefit from this data, which limits access to richer insight and may lead to false assurance on performance. [...]

The advent of consumer owned genetic profiles

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Healthcare October 2017

The advent of consumer owned genetic profiles

Personal genetic services due for explosive growth

Access to genetic information is becoming critical to the effectiveness of a new wave of medical treatments that are becoming available now. [...]

“E-lectric” customers

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Energy & Utilities, Strategy & Organization October 2017

“E-lectric” customers

Understanding customers’ online engagement with their power and gas utilities: The case of Spain

"Utilities, brace for the online impact."
The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship model, not only in their industries, but in other sectors as well. The utilities industry, which has traditionally not been engagement intensive, is being affected by this model redefinition and progressively moving to digital channels. The rise of purely online players, increasingly blurred market boundaries as utilities offer additional services, and new customer experience requirements have made this online move both challenging and critical. [...]

Beyond carrots and sticks

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Risk October 2017

Beyond carrots and sticks

Unlocking safety gains through understanding irrational behavior

Many organizations struggle to achieve continuous improvements in safety performance because of the challenges in getting people to change their behavior. We explore how improved understanding of human behavior can help to break through barriers to safety improvement. [...]

Efficiency & effectiveness in rail operations

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Travel & Transportation October 2017

Efficiency & effectiveness in rail operations

The role of long-term capex planning and major asset renewal and replacement

In this Viewpoint, we examine the challenge faced by major rail operators in Asia as they seek to address the unavoidable reality of aging assets, while at the same time delivering major capital projects. We then highlight the role that effective long-term capex planning and execution can play in helping operators to overcome the "totex dilemma" and optimize the efficiency and effectiveness of rail operations. [...]

Autonomous Driving in an Urban Context

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Travel & Transportation October 2017

Autonomous Driving in an Urban Context

In our Munich office we carried out an Executive Roundtable covering the topic of “Autonomous Driving in an Urban Context”.

The aim of the event was to provide its participants with the opportunity to be part of an interactive, cross-industry session with exchanges of real-life experiences presented by top management representatives from the automotive, telecommunication, engineering and electronics industries, as well as from technology start-ups. [...]

Seizing the digital opportunities in pharma

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Healthcare, Strategy & Organization October 2017

Seizing the digital opportunities in pharma

Preparing your organization and monetizing the digital technologies

Digitalization in healthcare is booming, and creates unprecedented opportunities to further improve health standards and accessibility. Still, large pharma companies are confronted with the challenge of selecting, funding and developing the right projects among myriad initiatives: What is the right starting point and framework to compete? What to prioritize? How to make digital pervasive in the organization? How to monetize it? [...]

Digital transformation in developing countries

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Technology & Innovation Management October 2017

Digital transformation in developing countries

Promotion and adoption should be the main actions for companies and government

We believe it is a mistake to equate the digital-economy development needs and implications of Latin America (and other developing countries) with those of developed economies. These differences are not only based on the purchase power gaps that every businessperson is aware of, but also how all market forces differ in the two regions. [...]

Car sharing in China: another storm is coming in city mobility

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Automotive October 2017

Car sharing in China: another storm is coming in city mobility

The booming car-sharing business in China, its challenges and key success factors

After Didi acquired Uber China in 2016, the fierce battle between the two chauffeur giants came to an end, resulting in a large customer pool that was well educated on new urban mobility. Now the battle in city mobility continues, with another storm coming in - car sharing. Arthur D. Little analyzes the market dynamics, major challenges, and implications for the future. [...]

How to scale your Agile right

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Information Management, Technology & Innovation Management October 2017

How to scale your Agile right

Successfully implementing Agile in large corporations

Being capable to react to change with agility is a key requirement for all companies onboarding digital business models or digital products and processes. It is becoming even more of a necessity to compete. Yet large and grown companies, in particular, see many challenges with the necessary balance between agility and stability - implementing agile methodologies outside thetechnical domain fails in many cases for many reasons.

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