CDO versus CIO –a non-zero-sum game

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Information Management, Technology & Innovation Management December 2017

CDO versus CIO –a non-zero-sum game

How a fruitful tension can be created from the imminent conflict between CDO and CIO

In recent years digital business units and subsidiaries have been booming across industries to set up organizations for the digital future: the aims of the new units are widespread, from development of new digital business models to building up of digital expertise, application of new working models and enforcement of external collaboration. [...]

LNG still in transit

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Energy & Utilities December 2017

LNG still in transit

Change continues in the LNG industry, but the pace is evolution, not revolution

Several key disruptions have put the LNG industry in a very different situation than was expected 10 years ago. There are new types of players in the market, spot-trading volumes have increased, and global prices have converged. But much remains the same. [...]

Beating the odds

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Strategy & Organization November 2017

Beating the odds

Collaboration strategies will bring success in a competitive environment

The world is undergoing unprecedented changes. As competitive landscapes arebeing transformed and unprecedented chunks of value are being redistributed fromformer leaders to web-scale platform players, the importance of understanding,learning from and adapting to the new environment becomes critical. [...]

Generating business value from data

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Risk November 2017

Generating business value from data

Safeguarding reputation and improving efficiency through data-driven risk models

With advances in technology, companies are now collecting far greater quantities of data about their business processes and assets than before. However, existing assurance processes rarely benefit from this data, which limits access to richer insight and may lead to false assurance on performance. [...]

The advent of consumer owned genetic profiles

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Healthcare October 2017

The advent of consumer owned genetic profiles

Personal genetic services due for explosive growth

Access to genetic information is becoming critical to the effectiveness of a new wave of medical treatments that are becoming available now. [...]

Retail network – Radical changes ahead

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Automotive, Manufacturing October 2017

Retail network – Radical changes ahead

Dealers’ future business models need to evolve towards a mobility-solutions hub

Technological disruptions and new client needs are causing the automotive industry to evolve toward a model based on mobility services. Mobility on demand will become its greatest component, which will require transitioning from a product model to a service model. Therefore, dealers will need to develop new competencies and capabilities aligned with: [...]

“E-lectric” customers

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Energy & Utilities, Strategy & Organization October 2017

“E-lectric” customers

Understanding customers’ online engagement with their power and gas utilities: The case of Spain

"Utilities, brace for the online impact."
The shift to online channels has long since ceased to be a current topic among companies in retail and banking, for example. These companies have redefined the customer relationship model, not only in their industries, but in other sectors as well. The utilities industry, which has traditionally not been engagement intensive, is being affected by this model redefinition and progressively moving to digital channels. The rise of purely online players, increasingly blurred market boundaries as utilities offer additional services, and new customer experience requirements have made this online move both challenging and critical. [...]

Beyond carrots and sticks

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Risk October 2017

Beyond carrots and sticks

Unlocking safety gains through understanding irrational behavior

Many organizations struggle to achieve continuous improvements in safety performance because of the challenges in getting people to change their behavior. We explore how improved understanding of human behavior can help to break through barriers to safety improvement. [...]

Efficiency & effectiveness in rail operations

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Travel & Transportation October 2017

Efficiency & effectiveness in rail operations

The role of long-term capex planning and major asset renewal and replacement

In this Viewpoint, we examine the challenge faced by major rail operators in Asia as they seek to address the unavoidable reality of aging assets, while at the same time delivering major capital projects. We then highlight the role that effective long-term capex planning and execution can play in helping operators to overcome the "totex dilemma" and optimize the efficiency and effectiveness of rail operations. [...]

Autonomous Driving in an Urban Context

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Travel & Transportation October 2017

Autonomous Driving in an Urban Context

In our Munich office we carried out an Executive Roundtable covering the topic of “Autonomous Driving in an Urban Context”.

The aim of the event was to provide its participants with the opportunity to be part of an interactive, cross-industry session with exchanges of real-life experiences presented by top management representatives from the automotive, telecommunication, engineering and electronics industries, as well as from technology start-ups. [...]

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