@Banks: Stay Tuned With Your Customers

Download PDF, 1.5 MB

Facebook | Twitter | LinkedIn

Financial Services November 2010

@Banks: Stay Tuned With Your Customers

How Smart Financial Institutions Exploit the Communication Advantage

Considering the turmoil that has hit financial institutions' profitability and reputation in the last years, and combining this with the global attention on strengthening regulations and more severe capital requirements, banks need to capture new competitive advantages. [...]

Emerging markets in microinsurance

Download PDF, 533 KB

Facebook | Twitter | LinkedIn

Financial Services August 2009

Emerging markets in microinsurance

How to establish a foothold in the new market segment serving low-income customers

Low-income households feel the impact of adversity more heavily than most in society, yet have little access to affordable insurance products that could help to protect them. However, as insurance providers become increasingly aware of this unmet need, a new microinsurance industry is emerging. To gain a foothold in this market, insurers need to confront a number of challenges: what is the most appropriate operating model for this low-margin, high-volume segment? What type of products do low income consumers want? How can insurance products be distributed in a previously unserved market? Insurers that succeed in overcoming these challenges have the opportunity to tap a potentially vast new source of profit. [...]

Islamic finance comes of age

Download PDF, 394 KB

Facebook | Twitter | LinkedIn

Financial Services April 2009

Islamic finance comes of age

Joint opportunities for Western and Arabic financial institutions

Islamic finance is riding high. With capital market regulators in the Middle East working hard to improve the region’s regulatory system and to offer a wider range of shariah-compliant investment vehicles, new opportunities are opening up. Arthur D. Little identifies the markets and countries that Western financial institutions should focus on if they do not want to miss out. [...]

Banking on the go

Download PDF, 337 KB

Facebook | Twitter | LinkedIn

Financial Services April 2009

Banking on the go

Identifying and capturing value in mobile banking

As some banks begin to exploit the mobile phone to offer customers services characterised by a previously unimaginable level of accessibility, convenience and personalisation, a profound transition in the relationship between people and their finances is underway. This paper looks at how banks can convert this opportunity into value for their customers and shareholders. [...]

Evolution of the species

Download PDF, 431 KB

Facebook | Twitter | LinkedIn

Financial Services March 2009

Evolution of the species

Optimising the IT sourcing model

Few IT departments are in good enough shape to meet the challenges arising from the current financial crisis. Optimising the IT sourcing model can provide a solution. Arthur D. Little proposes a service integrator approach: by outsourcing IT to a service integrator, companies can focus internal resources on core competencies, escape the complexity trap and position IT for a successful future. [...]

Tapping potential in Europe's card market

Download PDF, 386 KB

Facebook | Twitter | LinkedIn

Financial Services March 2009

Tapping potential in Europe's card market

How to benefit from a growing market

Cards are the fastest-growing form of non-cash payment around the world. The European card market retains huge potential for growth - 80 per cent of transactions in Europe are still made in cash. European card issuers can draw on trends in mature markets to identify the strategies they need to realise this potential. [...]

Survival of the Fittest

Download PDF, 1.1 MB

Facebook | Twitter | LinkedIn

Financial Services February 2009

Survival of the Fittest

The future of the European leasing market

After years of record growth, the European leasing market will see a projected negative growth of about minus 10 per cent in 2009, and the number of leasing providers is set to decrease by up to 30 per cent over the next five years. Which players will survive and what business model do they need to adopt in order to succeed? [...]

Sleeker by Design

Download PDF, 0.9 MB

Facebook | Twitter | LinkedIn

Financial Services December 2008

Sleeker by Design

Cost-efficiency in the insurance industry

A survey conducted by Arthur D. Little ranks 50 major European insurance companies on cost-efficiency and takes a closer look at the strategies adopted by these top performers to achieve their high-ranking positions. [...]

Six Habits of Highly Efficient Insurers

Download PDF, 1.5 MB

Facebook | Twitter | LinkedIn

Financial Services December 2008

Six Habits of Highly Efficient Insurers

Key areas of success

Efficiency in Europe's insurance industry has improved significantly in recent years. These improvements might seem to be the result of programmes to reduce costs and increase operating profits, but closer inspection shows that the most efficient companies adopt a far broader range of strategies. A study by Arthur D. Little has identified six key areas on which the most efficient companies focus. [...]

Driving Banks' Value Through M&A

Download PDF, 299 KB

Facebook | Twitter | LinkedIn

Financial Services November 2008

Driving Banks' Value Through M&A

Strategic Mergers and Acquisitions are Reshaping European Banking

The crisis in the financial markets is providing additional momentum for already increased M&A activity, with a number of sizeable institutions suddenly up for sale. How can banks manage post-merger integration successfully to realise true growth in value? [...]

| |Bookmark Arthur D. Little