E-Learning – A tool for successful change

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Manufacturing, Operations Management November 2016

E-Learning – A tool for successful change

How to leverage e-learning for knowledge sharing in the manufacturing industry

Today's global trends, such as high speed of innovation and technological change, require manufacturing companies to be agile and quickly implement sustainable changes to survive. To do so, companies need to continuously train employees to ensure they possess the right skills and know-how. [...]

Outsourcing model redesign

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Manufacturing, Operations Management May 2016

Outsourcing model redesign

Unleash latent improvement potential by taking a fresh look at established partnerships

Outsourcing has been widely implemented in all industries. While some of these partnerships have failed miserably, others were perceived as successful. The aspired advantages, such as cost savings, flexibility and access to innovation, have often turned into dependency and inability to get the full value of the relationship. Taking a fresh look can provide the opportunity to transform the operational as well as the contractual set-up and to radically increase the value. [...]

Aviation MROs

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Manufacturing, Operations Management February 2016

Aviation MROs

Delivering long-term value in a transformed aftermarket

As the Maintenance, Repair and Overhaul (MRO) landscape is disrupted by the emergence of new technologies and the growing presence of Original Equipment Manufacturers (OEMs) in the aftermarket, we examine these challenges and propose a framework by which the MRO service providers can continue to deliver value. [...]

Confronting Core Market Decline

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Manufacturing February 2016

Confronting Core Market Decline

Portfolio diversification in the industrial services sector

Portfolio-led diversification can create a wealth of new growth opportunities for industrial service providers, but also presents new challenges. In this article, we highlight some critical success factors for the effective transition to a portfolio service offering in the context of changing customer expectations and sustained market volatility. [...]

Aerospace Supplier Squeeze – Ways Out?

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Manufacturing February 2016

Aerospace Supplier Squeeze – Ways Out?

Arthur D. Little’s strategic recommendations for commercial aerospace suppliers

This guest blog post at Aerospace Diary, an online forum for aerospace professionals, is based on Arthur D. Little's Viewpoint that takes the same title. The aerospace and defense (A&D) industry today struggles with a duality: defense-driven segments are taking hits due to significant governmental budget cuts, while commercial aircraft manufacturing enjoys double-digit growth. [...]

Next-Generation Product Cost Management

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Manufacturing, Technology & Innovation Management December 2014

Next-Generation Product Cost Management

A holistic and networked approach to cost-efficient products beyond one-time efforts

Companies in the manufacturing industry today have to face a variety of challenges emerging from volatile market environments and increasing competitive pressure. Product cost management plays an increasing role in sustaining profitability and competitiveness. The Arthur D. Little approach comprises a comprehensive guideline on how to align the organization with framework requirements, how to define roles and responsibilities therein, and how reporting and communication should be managed within the product development process. [...]

Automotive, Manufacturing July 2014

Fit for Customer Interaction

How do automotive manufacturers with multi-level sales structures align their interaction center organizations with increasingly demanding customer and product requirements?

The customer is moving more and more toward the focus of interaction, leading to more frequent and intensive customer dialogues in different channels. For companies selling their products in multi-level sales structures, this will require enormous alignment and coordination efforts in the future. Due to its complexity, customer dialogue in companies will need to take place on several levels. Reasonable and clear allocation of the dialogue functions to the sales levels is crucial to achieving efficiency. [...]

Automotive, Manufacturing June 2014

After Sales: Customer Orientation Unsatisfying

Automotive OEMs and their dealer organizations neglect the process stability in after sales. Performance transparency and motivation need to be increased.

The competitive situation in automotive after sales has continuously changed in the recent past. Independent workshops and repair shop chains have gained significant market share. Within this set-up, the neglected process stability and unsatisfying customer orientation of OEMs and their service locations are alarming. Apparently there is still work to be done to avoid losing customers to competition. [...]

Energy Efficiency

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Manufacturing January 2013

Energy Efficiency

Capture growth while managing the risk of over-engineering

There is a clear trend towards improved energy efficiency in industrial products and systems. The trend is driven more by market factors than by governmental intervention. Leading companies are setting energy efficiency targets and launch development programs to deliver more energy efficient products and systems. [...]

Construction Trade Convergence

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Manufacturing May 2012

Construction Trade Convergence

The trend towards energy efficiency, “green building” solutions, renovation or value-added services, means that previously distinct construction trades and value chain structures are beginning to converge. Established construction companies, material suppliers or technical building equipment providers: who will win the race to gain most of future market share? Is it time now for forward looking entrepreneurs to start innovating their business to outcompete their peers? [...]

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