Airports 4.0

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Travel & Transportation May 2015

Airports 4.0

Impact of Digital Transformation on Airport Economics

Airports are at the fore-front of global challenges and innovations of our society and business, among which Digital Transformation. Arthur D. Little highlights the impact of Digital Transformation on Airport Economics. [...]

Developing a customer experience

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Technology & Innovation Management May 2015

Developing a customer experience

Excellent customer experience need not be elusive

Excellent customer experience (CEX) remains elusive. Companies struggle with CEX due to lack of clear accountability at board level, or because they do not challenge their assumptions about what they think customers really want, or how they really feel about the service or product being offered. Consequently, they may focus on the wrong areas. Arthur D. Little’s leading approach to end-to-end CEX combines a multi-disciplinary team across customer experience, asset management and operations, partnered with digital strategy and transformation, because CEX requires a holistic response involving the whole organization. This Viewpoint sets out key considerations and a four-step process to invigorate CEX for your customers. [...]

Reshaping the future with NFV and SDN

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TIME May 2015

Reshaping the future with NFV and SDN

The impact of new technologies on carriers and their networks

A geographically diverse set of Tier 1 carriers is driving initiatives to standardize critical components of network functions virtualization (NFV) and software-defined networks (SDN). Led by AT&T, Deutsche Telekom, NTT, Telefonica and Verizon, among others, these carriers hope to bring new technologies first developed and proven in the data center into their networks. The excitement over NFV and SDN has created renewed interest in the networking business and has fanned debate regarding potential winners and losers. So far, however, there has been only limited analysis of the potential economic and competitive impact of these technologies on the network, operations and the bottom-line. [...]

Telecom and Media

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TIME May 2015

Telecom and Media

How to ride the OTT wave

The telecom and media space is going through significant changes as the way we consume media evolves. In 2014, the move to content digitalization accelerated and we received confirmation of the emergence of key players in the video and music distribution industry. [...]

Media & Entertainment: Flow of Funds

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TIME May 2015

Media & Entertainment: Flow of Funds

Trends and developments in the UK

The UK Media and Entertainment sector has exhibited solid growth to reach GBP 39.1 bn by the end of 2013. Consumer spending on media and entertainment accounted for more than half the total industry inflows, though the proportion coming from advertising is now growing strongly. Both segments exhibit a strong shift towards digitization. Within product genres, and when combining online and offline spend, TV/Video and Gaming exhibit overall revenue growth, whereas Music/Radio and Newspapers/Magazines remain in decline. [...]

Value engineering of capital projects

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Energy & Utilities, Operations Management April 2015

Value engineering of capital projects

Is your business optimizing value over the entire asset lifecycle, from the start?

Large capital projects are often not delivered at the lowest possible cost, nor do they always deliver maximum value at any given cost. Value engineering provides a framework to systematically identify opportunities for cost reduction, whilst maximizing functionality and incorporating innovative ideas and options along the way. [...]

Big Data: A gold mine in Telcos’ backyard

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TIME April 2015

Big Data: A gold mine in Telcos’ backyard

Extracting maximum value from Big Data

Big Data is an invaluable strategic lever for telecom operators to reverse the revenue decline trend affecting markets worldwide. Big Data enables Telcos to leverage one of their strongest hidden assets, customer insights. [...]

Driving safety improvement

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Risk April 2015

Driving safety improvement

Improving business performance through strengthened road driver management

As businesses improve safety performance in core operations, risks relating to road transport are stepping into the limelight and concerns are being raised at board level as threats to business performance are becoming clear.  The United Nations has declared 2011-2020 the Decade of Action for Road Safety; it’s time for businesses tackle driving related risk as a strategic business issue. [...]

Time to better leverage LTE?

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TIME April 2015

Time to better leverage LTE?

Benchmarks, dynamics and insights into mobile data services

The current global trend towards tariff reduction highlights the importance of generating and promoting data usage through LTE’s enhanced customer experience. Introducing value-added services can also be a functional way for mobile operators to promote broadband usage; when successfully perceived by customers as a differentiation factor, it can be a rewarding way to enhance the value proposition and support sustainable growth. To better monetize their LTE investments, telecom operators should leverage pricing models that further stimulate data consumption, such as data volume tiered pricing, speed-based differential pricing or bundling of OTT services. [...]

Clarity on carrier cloud

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TIME April 2015

Clarity on carrier cloud

Staying the course, despite the odds being stacked against carriers

Carrier’s the world over are actively investing to find their niche in cloud services to drive growth, but few can claim success. Building a credible cloud service will require to fully understand the market potential for public, private cloud and related services. Potential entrants need to analyze how cloud technology will shape the market, what are the required technology and software capabilities and how to create a win-win situation through alliances. [...]

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