Rethinking Cost Efficiency

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Energy & Utilities July 2014

Rethinking Cost Efficiency

In Power and Gas Retail - A Step Change Requires a Systemic Approach

The increasingly competitive landscape in power and gas retail is driving utilities to improve efficiency through cost reduction. Most companies have implemented traditional cost-cutting programs. Although these are valid in some circumstances, many retailers are finding that results quickly follow the marginally diminishing curve. Our experience with some of the leading retailers suggests that other perspectives should be taken into account, exploring new opportunities to build sustainably competitive businesses. [...]

Beating the Unknown

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Energy & Utilities, Risk July 2014

Beating the Unknown

A Simplified Approach for Risk-Based Decision-Making

Businesses continuously face unsteady and challenging waters as the world becomes more complex and change happens every day. Nonetheless, most businesses support their decision-making processes using simple and static net present value or internal rate of return calculations – neglecting to assess the uncertainties present in the underlying assumptions. [...]

Heading for New Shores

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Strategy & Organization, Consumer Goods July 2014

Heading for New Shores

A pragmatic approach for the strategic assessment of foreign markets

The decision to enter new markets requires a comprehensive assessment of market structures, customer demands, local competitors and potential business partners along the value chain. One of the major obstacles in the way of companies entering foreign markets, especially emerging growth markets, is lack of appropriate and reliable market intelligence. [...]

Media & Entertainment: Flow of Funds

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TIME July 2014

Media & Entertainment: Flow of Funds

Arthur D. Little’s Analysis for Spain

The size of the media & entertainment sector in Spain decreased by 26% between 2007 and 2013, from €23.000 to €16.900 million. In Spain, as well as in other countries, this sector is going through an accelerated transition towards the digital world. However, this transition is far from compensating for the collapse of consumers’ and advertisers’ contribution to the traditional industries due to the crisis, piracy and lack of effective online commercialization models. [...]

Automotive, Manufacturing June 2014

After Sales: Customer Orientation Unsatisfying

Automotive OEMs and their dealer organizations neglect the process stability in after sales. Performance transparency and motivation need to be increased.

The competitive situation in automotive after sales has continuously changed in the recent past. Independent workshops and repair shop chains have gained significant market share. Within this set-up, the neglected process stability and unsatisfying customer orientation of OEMs and their service locations are alarming. Apparently there is still work to be done to avoid losing customers to competition. [...]

Process Safety Management

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Risk June 2014

Process Safety Management

Are your Facilities as Safe as you Claim?

Effective safety management still remains a significant challenge to many operators in the process industry. From our strategic safety reviews and independent process safety management (PSM) system audits, we continue to detect significant weaknesses in PSM performance that are unknown to the senior management team. [...]

Digital Signatures

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TIME June 2014

Digital Signatures

Paving the Way to a Digital Europe

Digital signature solutions are quickly replacing paper-based signatures and have the potential to dominate signature-related processes. The financial services industry is the pioneer in the adoption and development of digital signature solutions, and we expect other industries, such as telecommunication, commerce, utilities, notaries and healthcare, to follow soon. The primary benefits of digital signatures include increased efficiency, lower costs and increased customer satisfaction. [...]

Healthcare Innovation

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Healthcare June 2014

Healthcare Innovation

Value Creation in a Patient-Centric Healthcare Ecosystem

The rapid growth of specialty pharmaceuticals is creating structural changes across the entire healthcare landscape. Substantial differences between specialty and traditional pharmaceuticals – not only structurally and chemically but often in terms of distribution, marketing, and regulation – are creating new market opportunities while simultaneously challenging the current healthcare ecosystem. [...]

The Future of Active Safety

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Automotive, Risk May 2014

The Future of Active Safety

The next steps towards autonomous driving

Active safety and driver assistance systems are taking big steps towards greater autonomy, as systems are becoming increasingly “connected” and algorithms to process the data are becoming more and more advanced. Nissan has announced plans to develop a fully autonomous car by 2020, Volvo aspires to have autonomous cars on roads by 2017, Mercedes demonstrated its self-driving S-class in 2013, and Google has been testing its self-driving car on Californian roads since 2012 for a planned product launch by 2018. [...]

Leveraging ICT for a World-Class Education System

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Technology & Innovation Management May 2014

Leveraging ICT for a World-Class Education System

Momentous ICT-Enabled Opportunities Lie Ahead for the Education System

It is widely accepted that education is paramount in a knowledge-based society. Young Shim Dho, South Korea’s ambassador to UNWTO, once said, “Education is what transformed our country from poverty to the 14th-largest economy in the world.” Yet, education itself is today on the brink of the most significant transformation ever experienced. The underlying vehicle of this change is information and communication technology (ICT), which has already transformed other industries and is now introducing myriad opportunities for students to improve their learning, as well as their results. [...]

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