Automotive, Manufacturing July 2014

Fit for Customer Interaction

How do automotive manufacturers with multi-level sales structures align their interaction center organizations with increasingly demanding customer and product requirements?

The customer is moving more and more toward the focus of interaction, leading to more frequent and intensive customer dialogues in different channels. For companies selling their products in multi-level sales structures, this will require enormous alignment and coordination efforts in the future. Due to its complexity, customer dialogue in companies will need to take place on several levels. Reasonable and clear allocation of the dialogue functions to the sales levels is crucial to achieving efficiency. [...]

The 1st Middle East Conference on TeleMedicine and mHealth

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Healthcare July 2014

The 1st Middle East Conference on TeleMedicine and mHealth

A Paradigm Shift in Healthcare

As technology continues to redefine the way healthcare is delivered and managed, the event’s aim was to bring together all major stakeholders of the e-Health ecosystem from within the Gulf states as well as globally to network, share best practices & show case innovative solutions in Telemedicine and m-Health during relevant sessions and at the concurrent exhibition. [...]

Industrial Park Governance

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Energy & Utilities July 2014

Industrial Park Governance

The Vital Cog for Success

Governments often resort to the creation of industrial parks to catalyse the economy of a region or of the whole country. They invest tax-payer money into infrastructure projects with a view to attract investors into the park. If the park is thriving, these investors will in turn pay land rentals or dividends through their joint ventures with the park’s governing entity. They will also bring jobs to the region or the country, corporate tax income to the state or federal government and will enhance the park’s visibility with their own stature. [...]

The Automotive CO2 Emissions Challenge

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Automotive, GCAS July 2014

The Automotive CO2 Emissions Challenge

2020 Regulatory Scenario for Passenger Cars

Oil dependency and climate change are topics highly debated by governments and communities, and as a consequence, original equipment manufacturers (OEMs) must define investments, control manufacturing costs and review their car portfolios constantly to cope with worldwide future challenges. To predict the future development of automotive CO2 regulations up to 2020, Arthur D. Little defined key trends and regulation stability in different countries. [...]

Rethinking Cost Efficiency

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Energy & Utilities July 2014

Rethinking Cost Efficiency

In Power and Gas Retail - A Step Change Requires a Systemic Approach

The increasingly competitive landscape in power and gas retail is driving utilities to improve efficiency through cost reduction. Most companies have implemented traditional cost-cutting programs. Although these are valid in some circumstances, many retailers are finding that results quickly follow the marginally diminishing curve. Our experience with some of the leading retailers suggests that other perspectives should be taken into account, exploring new opportunities to build sustainably competitive businesses. [...]

Beating the Unknown

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Energy & Utilities, Risk July 2014

Beating the Unknown

A Simplified Approach for Risk-Based Decision-Making

Businesses continuously face unsteady and challenging waters as the world becomes more complex and change happens every day. Nonetheless, most businesses support their decision-making processes using simple and static net present value or internal rate of return calculations – neglecting to assess the uncertainties present in the underlying assumptions. [...]

Heading for New Shores

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Strategy & Organization, Consumer Goods July 2014

Heading for New Shores

A pragmatic approach for the strategic assessment of foreign markets

The decision to enter new markets requires a comprehensive assessment of market structures, customer demands, local competitors and potential business partners along the value chain. One of the major obstacles in the way of companies entering foreign markets, especially emerging growth markets, is lack of appropriate and reliable market intelligence. [...]

Media & Entertainment: Flow of Funds

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TIME July 2014

Media & Entertainment: Flow of Funds

Arthur D. Little’s Analysis for Spain

The size of the media & entertainment sector in Spain decreased by 26% between 2007 and 2013, from €23.000 to €16.900 million. In Spain, as well as in other countries, this sector is going through an accelerated transition towards the digital world. However, this transition is far from compensating for the collapse of consumers’ and advertisers’ contribution to the traditional industries due to the crisis, piracy and lack of effective online commercialization models. [...]

Automotive, Manufacturing June 2014

After Sales: Customer Orientation Unsatisfying

Automotive OEMs and their dealer organizations neglect the process stability in after sales. Performance transparency and motivation need to be increased.

The competitive situation in automotive after sales has continuously changed in the recent past. Independent workshops and repair shop chains have gained significant market share. Within this set-up, the neglected process stability and unsatisfying customer orientation of OEMs and their service locations are alarming. Apparently there is still work to be done to avoid losing customers to competition. [...]

Process Safety Management

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Risk June 2014

Process Safety Management

Are your Facilities as Safe as you Claim?

Effective safety management still remains a significant challenge to many operators in the process industry. From our strategic safety reviews and independent process safety management (PSM) system audits, we continue to detect significant weaknesses in PSM performance that are unknown to the senior management team. [...]

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