Leading for Safety

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Risk November 2013

Leading for Safety

Developing culture to break through the safety performance plateau

Businesses everywhere are seeing their safety performance plateauing. Busy agendas and behavioral drivers frequently mean that energies for further safety improvement initiatives are diverted elsewhere. Beyond the moral and legal imperative to protect life and limb, safety is a robust metric for highlighting the financial health of operations - there is money to be made in safety – and also to be lost. The increasing focus on the role of leadership for delivering effective safety is clear. By leadership we’re talking of what leaders do and how leaders behave. [...]

Agile Safety

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Risk November 2013

Agile Safety

How to transform safety assurance - Introducing agile concepts in safety and risk-related areas

This paper seeks to start to explore the challenges of agile safety and build on a view that agile, when done well, could be safer than other (more conventional) approaches to safety management. [...]

U-Channel Retail – Update Fall 2013

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Consumer Goods November 2013

U-Channel Retail – Update Fall 2013

Transformation of the retail function toward a new model that is Ubiquitous, Universal and Unique

While retail has always been at the heart of everyday life, it has never stopped evolving and has never been changing as rapidly as it is today. Although many retailers are still transitioning to online retail, with varying degrees of success, the new wave of change in retailing is already upon them. As new customer needs emerge, today’s new technological solutions are supporting the development of new business models. [...]

"Keeping the Lights on"

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Energy & Utilities November 2013

"Keeping the Lights on"

A Much Tougher Challenge Than Before

Triggered by higher volatility in both supply and demand, the need for balancing services in high-voltage electricity networks is increasing. How can transmission system operators, traditional energy players and potential new entrants generate business value from this growing opportunity? [...]

Managing Well Integrity

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Energy & Utilities November 2013

Managing Well Integrity

Well Integrity Needs the Same Level of Care and Attention as Asset Integrity

Successful well integrity management is a critical and evolving theme across the oil and gas industry. The Macondo incident, the Elgin field leaks and other, less prominently reported incidents demonstrate that even sophisticated energy companies are not able to “get it right” all the time. [...]

The Growth Accelerator

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Technology & Innovation Management October 2013

The Growth Accelerator

Managing Innovation Based Growth

Growth is on the top of the management agenda as shareholders simply demand return on invested capital and current business is not delivering. So what is the best route companies can take to achieve it? How can companies create and accelerate growth? To succeed, companies must take a systematic approach to go beyond their core business. [...]

TV Platforms in Germany

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TIME October 2013

TV Platforms in Germany

2014 and Beyond

The German TV market is well developed and intensely competitive. It will become even more dynamic as a result of current technological, market, and regulatory trends.  This report presents a detailed look at the current state of the German TV market and assesses how these trends could impact its future development. Arthur D. Little’s Total Cost of Ownership (TCO) analysis provides insights into the various TV platforms and their overall competitiveness. [...]

Third Party Access in Gas Transportation

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Energy & Utilities October 2013

Third Party Access in Gas Transportation

Are Players in Emerging Markets Ready for New Rules?

Introduction of TPA regulation is one of the most important levers for driving liberalization in the gas markets of the emerging economies. The objective is to foster competition in the gas market, improve supply efficiency, and bolster infrastructural investments, thereby strengthening the energy security.  [...]

Maximizing Quality of Experience

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TIME September 2013

Maximizing Quality of Experience

A Company-Wide Customer Experience Management Approach

The deployment of 4G networks gives consumers access to higher mobile Internet speed, as well as new services and applications. Customers are increasingly turning to interactive services and applications, and are highly aware of service experience. [...]

Automotive Customer Experience

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Automotive September 2013

Automotive Customer Experience

Achieving Next Level Customer Service by Managing Customer Experiences Across All Touchpoints

Today we see the need for automotive OEMs to shift from being product-focused to customer-focused companies. As opportunities for product-wise differentiation for the average driver seem to diminish, customer treatment becomes the key differentiator for the future. As customer journeys become increasingly diverse, automotive players must focus on systematically bringing customer care to the next level. [...]

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