Strategy & Organization May 2012

Marketing & Sales Excellence

Marketing and Sales Excellence is critical to success: our compelling benchmark study across industries identifies room for improvement for your company. Arthur D. Little and the Leipzig Graduate School of Management are jointly running an ongoing cross-industry benchmarking study to identify key drivers and determinants of Marketing and Sales Excellence across various industries. [...]

Managing the Customer Experience

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Strategy & Organization, Consumer Goods April 2012

Managing the Customer Experience

Going from Good to Great

In its latest Viewpoint “Managing the Customer Experience: Going from Good to Great”, Arthur D. Little presents thoughts, experiences and methodology on how to become great at customer experience management. [...]

‘Triangulate‘ your IT for Business Value

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Information Management, Consumer Goods April 2012

‘Triangulate‘ your IT for Business Value

The days of IT as a pure enabler function for companies are over – and with it the role of the CIO/CFO. Instead, his role is shifting towards the ”balancing” power in enterprises, being responsible for operational stability, innovation and business value generation simultaneously. How companies can do their homework and prepare the ground for the CIO of tomorrow. [...]

LTE Spectrum and Network Strategies

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TIME March 2012

LTE Spectrum and Network Strategies

Strategic Options for Mobile Operators in Dynamic 4G Mobile Markets

The LTE spectrum auctions across Europe are the start of LTE becoming market reality. Operators are focusing on one of two spectrum strategic options: major investments into 800 MHz or smart hybrid multiband solutions with >1GHz spectrum on 1800, 2600 FDD and TDD bands. [...]

The Connected Car – Finally Coming True?

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Automotive, TIME February 2012

The Connected Car – Finally Coming True?

How OEMs Overcome Startup Hurdles and Achieve Competitive Advantage

The vision of the “connected car” or more general “connected vehicle” has been around for some time without significant impact in the industry. [...]

Mobile Vertical Applications - Driving Enterprise Mobility

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TIME, Consumer Goods January 2012

Mobile Vertical Applications - Driving Enterprise Mobility

Mobile applications are having an increasing and significant impact in the workplace. More and more organisations clearly see the value they can bring - whether increasing sales, improving productivity or delivering customer and employee satisfaction - and use is increasing. [...]

Let the Shop Come to You

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Consumer Goods November 2011

Let the Shop Come to You

mCommerce – Becomes a Business

Game-changing smartphone applications in the Consumer Goods and Retail industry are impacting the way consumers shop, communicate, access information, and plan their time. For retailers, at the end of the day, it’s about how and where the consumer decides to spend his money. [...]

Disruptive Threat or Innovative Opportunity?

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TIME November 2011

Disruptive Threat or Innovative Opportunity?

Scenarios for Mobile Voice OTT

Many traditional Telcos are complacent that voice OTT is either a niche technology championed by cash strapped challengers unlikely to cause major upset or an opportunity of modest proportion hampered by poor monetization, inferior QoS and challenged business models. Pending choices both in terms of operator responses, regulatory action and monetization efforts among the OTT players themselves, OTT could remain as it has in the past - an innovative breeze only - or develop into a disruptive force. The mobile voice OTT development scenarios under which these options may result in are outlined in this viewpoint. Whichever the scenario, operators must adjust their strategies to a world of OTT presence. [...]

The Future of Urban Mobility

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Automotive October 2011

The Future of Urban Mobility

Towards networked, multimodal cities of 2050

Management consultancy Arthur D. Little’s new global study of urban mobility assesses the mobility maturity and performance of 66 cities worldwide and finds most not just falling well short of best practice but in a state of crisis. Indeed it is not putting it too strongly to say that many cities’ mobility systems are standing on a burning platform and if action is not taken in the very near future they will play a major role in slowing the growth and development of their host nations. [...]

WOWing Customer Service Strategies

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Strategy & Organization, Consumer Goods October 2011

WOWing Customer Service Strategies

Key Success Factors to Design and Implement Service Excellence

Excellent customer service is a critical success factor for businesses across all industries. But how many organisations can really claim to be giving fantastic, WOW factor customer service across all customer touch points? [...]

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